Director, Customer Success

About Odaseva:

Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.

With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.

Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.

Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.

It's a great time to join us!

When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

Your Role:

As Director, Customer Success you will be a key contributor to the success of Odaseva.

You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback. Our Customer Success Managers main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption, retention, customer satisfaction and ultimately, the expansion of the Odaseva footprint.

Your responsibilities will include:

• Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers.
• Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs.
• Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers.
• Leading the onboarding process of our key customers.
• Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology.
• Delivering deep product demos to increase the awareness of our products to our customers.
• Being the main point of contact for your customers and sharing your knowledge to address complex use cases.
• Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts).
• Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience.
• Mobilizing other Odaseva resources in order to maximize customer satisfaction.
• Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint.
• Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions.
• Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation.

You will bring:

• 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries.
• 5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc).
• Strong experience leading and facilitating executive meetings or technical workshops with admins and architects.
• Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc.
• Project manager mindset (prioritization, multitasking and organization skills)
• Willingness to share their technical knowledge with their peers.
• Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships.
• Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services.
• Ability to align our platform features with customer objectives.
• Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions.
• Ability to prioritize and perform effectively in a highly dynamic work environment.
• Full professional proficiency in English and in French

Who We Are

At Odaseva, we believe in fostering an inclusive, supportive work environment where talented people can innovate and grow. Our culture is built on being smart, humble, hardworking, and above all—collaborative.

Our core values define who we are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork.

Inclusive & Diverse – We champion equality and embrace diversity.

Supportive & Collaborative – A team of smart, kind professionals who uplift each other through teamwork, not competition.

Excellence with a Casual Touch – High professional standards in a relaxed, approachable work culture.

Impact-Driven – A place where you can truly make a difference and advance your career.

Innovators in Data & Cloud – Leading the way in cutting-edge technology and solutions.

Competitive & Rewarding – Offering industry-leading compensation and benefits.

Truly Global – With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence.

Flexible Work Environment – We support a hybrid, flexible office culture.

At Odaseva, we are an Equal Employment Opportunity (EEO) employer. We consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

If this sounds like the right place for you, we encourage you to apply!