Director, Customer Quality Engineering

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at www.analog.com and on LinkedIn.

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and act. 

Responsibilities: 

·       Manage wide-ranging key customer relationships (Automotive, Consumer, Industrial, Aerospace, Military etc.) with a focus on various quality aspects. Duties include management and communication of customer failure analysis requests, issue resolution, improvement activities, new product introduction (e.g. APQP/PPAP), PCN communication and approvals, periodic quality reviews and customer quality status reports. 

·       Work effectively with various departments and functions (sales, customer operations, business unit test, design, product and planning engineers and other regional quality engineers) to timely address and solve customer inquiries and challenges. 

·       Advocate for customers by representing their views and requirements. Understand, interpret, initiate and drive quality system/process improvements to meet customer’s evolving needs by meeting or exceeding customer expectations as reflected in customer responses and scorecard performance. 

·       The perspective candidate should be a self-motivated quick learning problem solver with excellent communication skills who can find and facilitate data-driven solutions for complex issues. 

Qualifications: 

·       Bachelor’s degree in Electrical or Electronics Engineering or related technical field. Master’s degree or higher preferred. 

·       Proven problem solving with excellent analytical, verbal and written communication skills including ability to present internally and externally to multiple levels of an organization. 

·       Experience in project and account management accountable for driving projects to rapid completion. 

·       Ability to travel locally, domestically (US) and internationally occasionally required. 

·       Fluency in English, additional language is a plus. 

·       A comprehensive understanding of quality, reliability, and failure analysis processes and requirements for semiconductors is desired. Understanding of commercial and automotive semiconductor standards (APQP, PPAP, SPC, FMEA) and issue resolution tools such as 8D, 5-Why, Is/Is-Not, Ishikawa/fishbone/fault tree diagrams is ideal. Data analysis skills to look for signals in semiconductor manufacturing data, customer issues, and project hurdles is a plus. 

·       In this leadership role, candidate is expected to negotiate Customer Quality Agreements. This role also requires partnership with customers on PCN and PDN change management activities.

·       As a Senior Manager in Customer Quality Engineering for the Americas, the candidate is expected to lead a team of 10 Customer Quality Engineers. In this role he/ she will need to demonstrate exemplary prioritization skills coupled with organization skills so that ADI can execute to plans with our customers at the center of all our actions. The candidate will also need to demonstrate effective constructive confrontation skills as needed, to ensure that all the right resources at ADI are mobilized to address any customer concerns.

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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days