Director, Business Development (Manager Sales) SMB

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well-being of over 70 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
The successful candidate will build, lead and develop a high performance SMB sales teams, who will drive significant B2B business growth, year over year, across the country. This role will work closely with leaders and teams across Account Management, Marketing, Communications, Operations, Finance and others plan and execute on sales campaigns ultimately driving quantity, velocity and win rate.
The candidate must have experience leading sales teams specifically focuses on selling Employee Assistance Programs (EAP), Virtual Care (VC) or Wellbeing (WB) products in a B2B setting. In-depth understanding of the EAP, WB, and VC markets, including key trends, client needs, and competitive landscape. Ability to communicate the value propositions and benefits of our solutions effectively to potential clients. Strong focus on customer satisfaction, understanding of the customer journey, and ability to tailor sales approaches to meet specific client needs and create winning outcomes for both the customer and the organization.

What you'll do:

• Envision, devise and implement a market-leading sales plan, which fully supports growth, overachievement of the business' goals, objectives and sales targets by utilizing the TELUS prescribed methodologies and tools, and overall drives consistent predictable results
• Overall accountability for building a market-leading Sales Team via world class talent management, coaching and inspirational leadership, leveraging the TELUS Sales Academy & Premier Sales Organization Provide accurate, relevant and timely management information on the performance metrics for the business in order to facilitate effective business planning, forecasting and resource allocation
• Maintain high levels of customer satisfaction and retention, by leading the team to drive real and long-standing relationships that lead to innovative outcomes for your customers
• Build and execute on a strategy to drive sales volume through our broker and consulting channel, working closely with our partnerships team.
• Act as a strong ambassador for the TELUS organization and uphold the values and behaviors of a senior leader in the business and throughout the extended community

What you bring:

• 5+ years’ successful sales experience in B2B
• 2+ years’ experience leading high performance sales teams
• Developed C suite relationships in mid-market sector, in any region in Canada
• Deep knowledge of Canadian market along with developed relationships Proven experience presenting to C-suite customer stakeholders, and internal C-suite
• You have a deep passion for customers, people, sales process and success
• Demonstrated leadership skills with extensive experience in building and developing high performance teams within large complex organizations.
• Provide strong leadership and coaching to team members, facilitate career development, and nurture a high performance team
• Lead strategies, projects or programs to success, invoking deep understanding of industry specific solutions to create unique business value.
• Collaborative and effective communicator across teams
• Own and manage relationships with strategic external partners
• Detailed understanding of the sales process and a proven track record of achieving sustainable, predictable and profitable business results
• Ability to create the environment for success and promote behaviors to deliver superior performance against targets
• Strong use of sales tools and selling methodology to support a differentiated sales experience for customers
• Forge strong relations with the national sales organization and other business units
• Bilingual English and French, strong asset

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.