DevOps Operations Engineering Senior Manager (Cortex)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Palo Alto Networks Tel Aviv is looking for a Senior Manager of Operations to join its Devops group.

You will play a critical role in ensuring the stability, scalability, and efficiency of our high-scale production systems. You will lead teams responsible for maintaining production reliability, managing on-call processes, and driving automation for incident remediation. 

Your leadership will directly influence the company's ability to deliver seamless, high-quality services to customers, with a focus on no downtime, optimizing performance, and improving operational efficiency.

Your Impact

• Ensure the ongoing resilience, stability, and availability of production environments.

• Lead the design and implementation of on-call processes that reduce noise and improve incident response times.

• Drive the development of remediation automation to prevent recurring issues and reduce manual intervention.

• Collaborate with engineering teams to align reliability goals

• Establish best practices for system upgrades, maintenance processes, and operational playbooks.

• Foster a culture of continuous improvement through post-incident reviews and proactive problem-solving.

• Empower your team to build self-service tools that enhance operational efficiency and reduce toil.

• Promote and enhance observability practices to improve system monitoring, alerting, and diagnostics.

Qualifications

Your Experience

• Strong management experience: 7+ years of managing SRE and operational groups, driving stability and efficiency improvements.

• Proven hands on background in Devops domain: 5+ years of experience, including on-call shifts, system upgrades, incident management, and driving reliability improvements through automation.

• Demonstrated ability to work cross-functionally in a matrix organizational structure.

• Ability to communicate complex technical concepts to both technical and non-technical stakeholders, ensuring alignment across the organization.

• Proven experience managing large-scale, complex systems and ensuring stability and performance at scale.

• Strong analytical and troubleshooting skills, with a proactive approach to identifying and resolving issues before they impact production.

• Strong foundation in cloud infrastructure (AWS, GCP, Azure - GCP is preferred), Kubernetes and monitoring tools (Prometheus, Grafana, etc.).

Additional Information

The Team

Our engineering team is at the core of our products and connected directly to the mission of preventing cyber attacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.