Deskside Support Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero.
Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support.
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft.
At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.
If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Key Responsibilities:

• Providing technical on-site, face-to-face VIP IT support within a BAU environment, including installation, troubleshooting, problem resolution, and maintenance.

• Technical knowledge over platforms on client devices, including Windows 7 & 10, Mac Support, MS Office 2010/2013/2016/365, Skype for Business, web-based applications, PC/Laptop builds, OS configuration, AD administration, hardware repair, etc.

• Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

• Responsible for executive leadership and Board of Education members' support tickets.

• Installing requested software on PC and Apple devices.

• Troubleshooting and resolving minor wireless, network, switch, or printer issues; escalating major issues to IT infrastructure technical teams.

• Following established processes and procedures, documenting work performed, including steps to resolve issues, within district ticketing systems for audit and/or knowledge-based purposes.

• Reporting any suggestions that may improve processes or enable more efficient support to the supervisor.

• Acting as the liaison between IT and the Client Executive Office, working with the rest of the department and vendors to resolve technical issues.

• Performing other duties as assigned by an appropriate administrator or their representative.

• Ability to be understood in face-to-face communications and to speak with a level of proficiency and volume to be understood over a telephone or computer.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Required Skills and Experience

  • 3 years related IT support experience including at least 3 years of experience with Windows

  • Master’s / Bachelor’s degree in any Stream & equivalent

  • MCSE Or CCNA Certifications

  • ITIL Version 3 or 4 foundation Certified.

  • A+ Certification required.

  • Microsoft Windows certification OR Mac Certifications Operating Systems, Servers, and network hardware required.

  • Experience supporting current versions of Microsoft Windows, MS Office, and latest technologies with MDM etc.

  • Familiarity with basic audio-visual technologies, Microsoft Teams environment, VoIP telecommunications technologies, and networking skills.

  • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

  • Knowledge of one or more operating systems, such as Microsoft Windows, Mac OS, Android, or Linux.

  • Knowledge of iPads, iPhones, iMac Desktops, Android Phones, and Cloud Services (Backups & Syncing).

  • Familiarity with IT support tools, such as Active Directory, LANDesk, SCCM, MDM, O365 Operations, and other software.

  • Working knowledge of PC/LAN application software, including Office 365 and Internet browsers (Internet Explorer, Chrome, Mozilla, Safari, etc.).

  • Ability to successfully manage multiple tasks, projects, and responsibilities.

  • Excellent written and verbal communication skills, with a focus on clearly articulating IT incidents and their solutions to both end users and technical support staff.

  • Ability to apply critical thinking skills to render solutions to various technical issues.

  • Ability to independently learn new technology and provide instruction to others.

  • Prompt, regular attendance in-person and availability to work on-site during regular business hours and as needed.

  • Mandatory Passport with 5 Year of Validity

  Preferred Skills and Experience

  • Bachelor’s degree in Computer Science, Information Technology, or related technical field

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.