Deposit Ops Research Specialist

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

The Deposit Operations Research Specialist I is responsible for completion of daily customer research requests, fulfillment of third-party verification requests and assessment of accounts for various processes to ensure federal and regulatory compliance. This is a research-intensive role in which tasks require strong analytic skills and attention to detail.  The Specialist I should be able to perform their duties within designated timeframes, as well as be able to review more complex exception items. The Specialist I is expected to provide excellent customer service to internal and external customers while also minimizing the Bank’s risk and potential losses.  This position requires completing daily assigned tasks, and supporting tasks as needed with third party vendors for team responsibilities such as escheatment (reporting of unclaimed property), deposit account verifications, and correspondence with law enforcement or legal agencies on legal orders. For this function, the Specialist I must have good communication skills and a clear understanding of the urgency of the position.

The typical schedule for this position is Monday – Friday from 8:00AM – 5:00PM.

ESSENTIAL FUNCTIONS

• Responsible for fulfilling customer research requests for statements, check images, documents, etc.
• Support yearly processes for escheatment, expired W8s, processing W9 forms, and assessing tax reporting exceptions.
• Assist with procedure writing/edits as necessary.
• Complete outgoing wires for various processes.
• Legal order processing, such as levies, garnishments, freezes & subpoenas.
• Work closely with other internal departments, branch staff, or the Call Center to complete all requests correctly.
• Complete all work within the established service level assignment to ensure timely input of changes, corrections and review of items originally processed by the branches daily. 
• Ability to meet established yearly goals set by management.
• Ability to meet or exceed productivity goals set by management
• Make decisions in accordance with department procedures while managing both customer service and risk.
• Ensure compliance with all bank policies and procedures, including a department Attendance Policy.
• Work to become cross-trained in other departmental tasks in order to provide backup support for other teams when needed.
• Participate in system and application testing as needed.
• Accepts other duties as assigned by the manager.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Knowledge of Microsoft Suite is required.
• Strong analytical and research skills are required. 
• Must be exceptionally self-motivated and able to work in a rapidly changing and fast paced environment.
• Must have excellent communication, organizational, problem solving and time management skills.
• Ability to work well under pressure, maintaining composure and attention to detail and meeting deadlines.
• Work as a team with co-workers to ensure all functions are completed timely and correctly.

Qualifications, Education, and Certification Requirements

• Education: High School Diploma
• Experience: Banking, Fiserv Premier core system preferred 
• Certifications/Specific Knowledge: General knowledge of 1099s and tax reporting, legal order processing, and federal withholding general knowledge preferred.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation, two-week on-the-job training, annual compliance training and ongoing education and training.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.  This position requires lifting boxes on occasion and sorting through safe deposit box contents for escheatment purposes periodically throughout the year.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be noisy throughout the day.

If applicable, telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change as new systems and technology are delivered. Occasional travel may be required for outside meetings and/or training.