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POSITION SUMMARY:
The Analyst works with the Manager of Performance Improvement Analytics and the Administrative Director of Emergency Medicine to facilitate the accessibility, understanding, and active use of data required to improve the hospital/ED operations, quality of care, patient safety, service, and related outcomes throughout BMC. The Analyst is a customer service oriented position that serves the information needs of clinicians, administrators and staff throughout BMC.
Position: Quality Assurance Analyst
Department: System Analytics
Schedule: Fulltime
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Works closely with BMC Data Warehouse team to extract data using SQL tools
- Prepares graphical reports for a wide variety of customers throughout BMC in a manner that meets the needs of end-users, primarily using Tableau
- Meets with customers throughout BMC including administrators, clinicians and staff to understand data/information needed in order to manage the clinical enterprise and facilitate quality improvement activities
- Provides data and information to customers in a readily accessible, understandable and actionable manner using tools such as Excel, PowerPoint, Tableau and other tools as needed
- Serves on quality improvement teams to support data and information needs of high priority quality improvement projects.
- Supports development, updating and distribution of hospital operations, quality and patient safety dashboard and other standard reports
- Promotes continual improvement in data visualization and reporting processes
- Performs other duties as assigned and/or necessary.
JOB REQUIREMENTS
EDUCATION:
Bachelors Degree Required
Master’s degree (or equivalent experience) in a relevant discipline (Preferred).
EXPERIENCE:
Minimum 4 years of experience in a position focused on the delivery of numerical data to a wide variety of customers.
Experience in health care strongly preferred.
KNOWLEDGE AND SKILLS:
Demonstrated ability to use SQL or similar analytic tools
Advanced proficiency use of desktop productivity tools including Excel, Word, PowerPoint and Tableau
Ability to organize, synthesize and analyze large amounts of information
Ability to manage multiple projects and deliver required products in a timely manner
Must be well-organized
Detail oriented with a commitment to producing analytic product that consistently meets the highest standards of accuracy.
Ability to understand and meet the information needs of clinical and administrative customers
Excellent interpersonal skills and the demonstrated ability to work in a team oriented environment.
Strong verbal and written skills. Must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrator and a wide-variety of non-technical staff.
Ability to explain data analysis to non-technical audiences
Equal Opportunity Employer/Disabled/Veterans
Top Skills
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine.
Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide.
In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs.
Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine.
Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually.
No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
