Are you ready to take your career to the next level? We have an exciting opportunity for you to lead and innovate with our Dynamics Business Applications team. This role is a combination, drawing not only on your solution architectural knowledge but also leading a team of Dynamics consultants. You will collaborate closely with business stakeholders, project managers, and developers to understand requirements, design, and deliver scalable solutions using the Microsoft Dynamics 365 CE applications and Power Platform stack. Your role will ensure seamless integration across various systems and platforms.
Our customers embark on 12-month+ programmes with us to support ongoing development of their Dynamics CE and Power Platform estate. This journey includes a variety of engagements, from building and enhancing solutions to educating and strategising on how to leverage the breadth of platform capability across their entire organisation. These customers view the Microsoft Dynamics CE and Microsoft Power Platform as a strategic tool for their business success, and it is our mission to understand, advise, and support them throughout this journey. Each customer has unique objectives, outcomes, and constraints, making this role an exciting and dynamic opportunity to lead our Centre of Excellence (COE) team.
What you'll be doing...
- Customer Engagement: Manage all COE customer contracts, ensuring relationship health, controlling churn, customer satisfaction, trusted advisor, backlog management, value creation, roadmapping, and engagement.
- Consulting Leadership: Lead Dynamics 365 CE consulting engagements from scoping and planning to implementation and delivery. Demonstrate a significant depth of knowledge of the Dynamics 365 CE first party applications and previous implementations experience is essential.
- Team Development and Line Management: Grow, mentor, and manage the COE squad, ensuring high-quality standards, providing technical guidance, and overseeing utilization, forecasting, hiring, and performance. Keeping the team motivated and supported is key. Support resource planning in collaboration with Project Managers and Delivery Managers.
- Escalation Management: Act as the first point of contact for escalations and prioritization within the team.
- Standards and Processes: Define and refine processes to ensure consistent and high-quality customer experiences.
- Sales Support: Assist in sales efforts by identifying opportunities for additional customer engagement and support of renewals.
- Customer Journey: Define and track customer journeys using the ANS 6Ps Framework (Purpose, People, Platform, Process, Portfolio, Promotion).
- Education and Training: Conduct education sessions to enhance customer and internal team knowledge.
- Best Practices: Provide best practices and advice to customers building their internal capabilities. Our standards become our customers standards and we lead by example.
- Innovation Sessions: Run innovation and ideation sessions to inspire customers around the Dynamics applications and associated technology.
- Stakeholder Management: Understand and expand the organizational footprint of Dynamics and the Power Platform within customers, building relationships with key stakeholders.
- DevOps and Agile: Utilize DevOps and Agile methodologies for project leadership and program management.
- Security Clearance: SC Cleared preferred or at ability to obtain Security Clearance.
What we'll need from you...
- Communication: Excellent communication, presentation, and interpersonal skills.
- Customer Service: Strong customer service orientation and ability to manage escalations effectively.
- Problem Solving: Ability to solve complex problems and provide innovative solutions.
- Commercial Acumen: Strong commercial acumen and understanding of service margins and quality.
- Leadership: Demonstrated leadership skills in delivery and innovation.
- Technical Expertise: Strong development and technical skills across Dynamics CE first party applications, MDA, Power Automate, Dataverse, Azure components to support integration and migration requirements and Azure identity components.
- Enablement: Knowing how to work with customers who want to enable themselves in Dynamics and the Power Platform and what is involved in achieving that outcome.
- Digital Transformation: Experience in digital transformation and strategy execution.
- Business Outcome Focus: Proven ability to work with customers to understand and calculate ROI, demonstrate the business value each solution brings, and extract this knowledge from senior stakeholders, business leaders, and SMEs.
- AI Readiness: Understanding of AI's impact on customer modernization and how Power Platform can support this.
- Growth Mindset: Desire for continuous learning and feedback, inspiring and uplifting others.
- Client Relationships: Ability to build strong client relationships and become a trusted advisor.
- Project and Programme Management: Experience in managing successful Agile programs (MSP) and delivering large mixed technology projects.
- Line Management: Proven experience in line management and team development.
- Product Development: Desirable experience in product development.
- Industry Knowledge: Strong knowledge of industry and technology trends.
- Change management: Prosci or similar change management methodologies experience
- Certifications: Relevant certifications such as PL-200, PL-600, (3 of MB-210, MB-220. MB-230, MB-240), PL-900, AI-900, AZ-900, Agile Practitioner, Scrum Frameworks, and PRINCE2® Practitioner are desirable
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Top Skills
What We Do
We are ANS. We’re a strong team of straight-talking tech and business experts. Our mission is to make digital transformation accessible to all.
We make enterprise-grade technology, knowledge and processes accessible and affordable for all companies, large or small, no matter the size of their budget. We hack the tech adoption curve, bringing technology usually reserved for large corporates first, to small and medium organisations too. We’re on a mission to help companies Think Bigger.
We’re trusted by our customers because we help them achieve their goals. Be it a digital transformation project for a 2000-person government body or helping a 10-person labels maker take their business online.
Our people are the lifeblood of our business. They dream up solutions that have never been delivered before. They dare to tackle problems no one else can. Every day they wake up and challenge the status quo. It’s no wonder we’ve been hailed the mavericks of the tech industry.
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