Customer Support Manager - Maryland / Virginia

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur people are on the front lines of our organization, building strong, long term business relationships and promoting our products and services to our valued customers. Customer Support Management to Motorola Solutions is offering the very best service to our customers, always. We pride ourselves on our knowledge, expertise and ability to solve problems. This exciting new opportunity is supporting State & Local governmental in Maryland/Virginia.
Job Description

In this challenging and rewarding role you will have full responsibility for a portfolio of customers across your stated territory. Using your expert customer service skills and the wealth of knowledge that will surround you on this team, you will ensure customer satisfaction during the delivery of Motorola’s Lifecycle Services (LCS) products to State & Local government and commercial markets customers. A team player, you will be responsible for marketing sophisticated/ integrated service programs to multiple layers within our customer organizations, working closely with the direct and indirect Sales teams.

The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for service growth throughout the designated customer base. 

Main responsibilities also include the following:

• Relationship Management
• Contract Renewals
• Proposals
• Accurate Forecasting
• Compliance (Governmental and Motorola contracting requirements and procedure)
• P&L Performance
• Working To Targets / Goals

Candidate Requirements:

• A solid working knowledge of Microsoft and Google applications
• Experienced in Customer Account Management within a highly technical environment
• Knowledge of Motorola RF radio systems products and services would be an advantage

• Experience with Salesforce

• Basic financial acumen

• Customer Satisfaction mindset

• Understanding of Oracle/Services Lifecycle tool and Excel is preferred

• Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred

• Strong command of communication skills, both oral and written

• Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.

If you have passion and an internal drive to succeed, can self motivate and want to be part of a global organization that truly makes a difference, then we want to hear from you.

This position is field based - you will work from a home office and participate in team meetings or travel as needed, therefore it is essential that you live within the territory to be considered. In return we offer excellent rates of pay and benefits as well as a collaborative and rewarding working environment where we never stop learning.

Basic Requirements

• Bachelor's degree OR 3+ years of experience in one of the following: customer service, customer support, sales support, system management, field support, account management, Motorola services, IT, project management, military experience, or public safety experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].