Customer Success Partner (Sales Support)

Supports the sales team to manage and grow assigned accounts in line
with the organisational strategy, goals, policies and processes.

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Key Responsibilities:

• Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk.
• Ensure internal alignment on customer’s goals and market strategies. Partner with the cross-functionals Maersk teams to develop and execute omni channel digital marketing strategies that maximize the value for customers.
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship.
• As a customer advocate, ensure customer needs are met and account issues are solved quickly, leveraging resources from across the company as needed.
• Manage the allocation process and coordinate with the customers to ensure they deliver on the commitment.
• Manage the tender handling process and co-ordinate with internal stakeholders to ensure a comprehensive and competitive offer is submitted to the customers.
• Coordinating the LnS quoting and contracting process with the relevant stakeholders.
• Timely contract renewals & contract management.
• Effectively manage your time and priorities to balance sales and customer service activities.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (Master's degree is a plus).
• 1.5 – 3 years’ proven experience in customer success, account management, or a related customer-facing role (logistic industry is a must).
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Analytical mindset and the ability to work with data.
• Familiarity with customer success software and CRM tools.
• Understanding of the company's industry and products/services.
• Customer-focused and dedicated to ensuring customer satisfaction and success.
• Language proficiency in Thais (for customer communication) and English (for internal communication)

A Customer Success Partner is a key player in retaining and growing a company's customer base. Their ability to foster strong customer relationships, understand customer needs, and drive customer success is crucial for the long-term success and profitability of the business.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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