A Customer Success Manager prioritizes building positive relationships with our existing customers and then helping them gain access to resources and tools to be successful in using Enumerate products. Customer Success Managers help customers grow with our software by conducting quarterly business reviews (QBRs) with key accounts, sharing new product capabilities, increasing adoption, channeling feedback to engineering, and ensuring timely renewals and capacity expansion. This role’s responsibilities include resolving customer queries, recommending solutions, and using excellent communication skills to earn clients’ trust.
Key Responsibilities:
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Be a trusted advisor and partner for our clients, developing a deep understanding of key account needs.
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Be the voice of the customer and navigate internal processes with stakeholders from various teams.
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Plan, present and effectively lead quarterly business reviews with clients to inform them about their ROI through using our software.
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Identify upsell opportunities to maximize customer growth.
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Demonstrate detailed knowledge of customers’ business challenges, opportunities, and how our products and solutions address them; measure and monitor customer critical metrics regularly.
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Collaborate with the sales team to identify and grow opportunities within the territory.
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Share feature requests and information with Product team as required.
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Assist with challenging customer requests or issue escalations as needed.
Requirements:
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Deep understanding of SaaS products, with proficiency in Microsoft Office
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Solid experience with CRM software (e.g. Salesforce, Zoho CRM, MS Dynamics or similar)
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Proven ability to grow accounts, win back customers and negotiate with key stakeholders
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Independent problem-solver.
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Excellent listening, negotiation, and presentation abilities
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Strong verbal and written communication skills
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Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
Top Skills
What We Do
We’re Enumerate, the award-winning, end-to-end community management software and solutions brand dedicated to simplifying community management for property management companies and community associations with over 30 years of experience. Our goal is to help you streamline your workflows, empower resident communication, and boost efficiency, allowing you to focus on what matters most - building strong relationships with your clients and homeowners.
Our comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement.
Our team of experts (PCAM, AMS, CMCA) is committed to delivering exceptional service and support, ensuring that you have the resources you need to succeed. We understand that community management is complex and demanding, and we're here to help you every step of the way.
Whether you're a property management company, community or condo association, or homeowner's association, Enumerate is here to help you achieve your goals. Join us today and discover how our software and solutions can simplify your community management operations and elevate your business to the next level.
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