Customer Success Manager

Your Job Opportunity:

EVPassport is seeking a talented Customer Success Manager to join our team in Boston. As a Customer Success Manager, you’ll play a critical role in supporting a portfolio of EVPassport’s commercial and enterprise customers nationwide as they embark on their EV charging installation projects. You’ll be a key point of contact throughout the customer journey, and have a high degree of collaboration with both internal teams and external partners. If you’re passionate about delivering exceptional customer experiences and can navigate ambiguities and complexities with ease, we want to hear from you.

You Will:

• Own the full lifecycle management for a diverse book of business, including onboarding, implementation, adoption, retention and expansion
• Develop a comprehensive understanding of customers' business challenges and goals, aligning EVPassport’s features and benefits to address these needs effectively
• Coordinate with internal project stakeholders, including Account Executives and Deployment Managers, to lead project activities and timelines and oversee the advancement of key milestones
• Collaborate with cross-functional teams (Sales, Deployment Operations, Product, Customer Support, and Field Services) to deliver a seamless customer experience
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewal process to minimize customer attrition

You Have:

• Grit, accountability, and the willingness to learn
• 2+ years of professional experience, preferably in B2B SaaS environment(s)
• The ability to manage dozens of accounts and focus on fostering customer growth and retention
• Effective communication, presentation, interpersonal, and problem-solving skills
• Strong organizational skills and keen attention to detail
• The ability to prioritize, multi-task, and execute well under pressure
• A strong customer-centric mindset, with the ability to build and maintain trusted relationships and address customer needs effectively
• Experience in working collaboratively with cross-functional teams to achieve shared goals
• The ability to make an immediate impact, and desire to continually improve

It’s a Plus:

• Knowledge of electric vehicles (EVs) and charging dynamics
• Start-up mentality

Our Values: 

• Customer Obsessed
• Trust by Default
• Own the Outcome
• Growth Mindset
• Anything is Possible
• Practice Kindness

Our Benefits:

• Comprehensive medical, dental, and vision insurance; voluntary life, accident, hospital, & critical illness coverage; and access to HSA & FSA plans
• 401(k) plan
• Flexible PTO
• 11 paid holidays off
• Hybrid work model, allowing our employees to enjoy work-life balance, the flexibility to manage personal commitments, and the opportunity to work face-to-face with others. Our offices allow us to build deeper connections and enhance collaboration across teams

Salary: $90,000-$100,000 + applicable variable compensation potential | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set.