A thriving Customer Service and Sales firm, we are a dynamic team that serves the Santa Ana community with the best service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers.
Our Customer Service Associates work with the Customer Service and Sales team to engage with customers on a daily basis and provide them with sufficient customer service, knowledge on products available to them, and lead our company in local market territory. The Customer Service Associate is accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins.
Responsibilities of the Customer Service Associates Representative:
- Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
- Answer questions regarding order status, payment, product, promotions, technical problems related to the customer experience
- Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience
- Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates
- Developing strong leadership and interpersonal skills
- Driving sales through promotional campaigns
What We Are Looking For in a Customer Service Associate:
- Bachelor’s degree in business, marketing, or similar concentrations
- 1-3 years of experience in a customer service based position that requires heavy communication skills
- A consistent overachiever with a drive for perfection
- Must be able to work full-time hours and have weekend availability
- Patience, empathy, and passion for people
- Confidence and public speaking skills
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What We Do
Encompass Core is a well-known marketing firm that helps people to reach out to its audience in the most effective way. We give a fully integrated approach to marketing, with all the services one needs under one roof. We focus on doing what’s right for our clients, which means creating something that will leave a long-lasting impression in the mind of people. We go above and beyond to understand our clients’ business and it’s market. This is one of our techniques that allows us to get the desired results. Our services not only enhance the customer experience but also fulfills most of our business goals.
At Encompass Core, we strongly feel that our people build our business, and without their efforts and hard work, it’s difficult for us to succeed in what we do. Each of our associates has the potential to make an impact in their communities and develop new and creative campaigns towards our clients’ customer acquisition needs.
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