Customer Sales Order Specialist

About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

The role of the Customer Sales Order Specialist is to ensure customer requirements are met from receipt of order to delivery. In this role you will manage the order process as a continual liaison between Sales, Engineering and Operations, for all aspects of order management, customer interface, inspection, and delivery coordination. You will be responsible for quoting and coordinating the shipment of product, preparing shipping documentation and other records to ensure compliance with necessary procedures.

YOUR IMPACT

Sales Order Management

• Serve as the point of contact between the sales force and other functional departments on customer orders

• Review and verify that documents are accurate, consistent with current revisions and that deviations are properly authorized in advance. 

• Ensure follow-up with Sales or customer on any incorrect or missing information

• Review documents to resolve issues with Sales and Engineering before submitting for final Bill of Material (BOM) preparation

• Ensure that the Terms & Conditions (T&C’s), delivery and payment terms have been reviewed and approved

• Verify that specifications and customer delivery are acceptable with current manufacturing schedule and ensures that the build schedule is executed consistent with customer requirements

• Review customer special requests with applicable departments i.e., manuals and language, Letters of Credit, inspections, training, extended warranty, painting, etc.

• Assist customers with questions about special options, delivery dates, paint, paperwork, etc.

• Follow up from customer inspection visits to ensure proper action for open items

• Responsible for keeping Sales current on progress and all changes

• Prepare customer/country specific documents as appropriate/necessary

• Coordinate customer supplied product

• Perform background checks on customer through MK Denial

• Coordinate spare parts requirements included with unit sales

• Perform all data entry and maintains files for sales orders both physical and electronically

Finance Support

• Draft and issue both Proformas and Invoices to customers as needed

• Track payments received

Traffic / Logistics

• Serve as interface between internal or external traffic quote management

• Utilize production schedule as planning document and ensure that all transportation is effectively scheduled in advance with service providers. Is proactive in planning shipping dock requirements

• Monitor all transportation activities through tracking and reporting with service providers

• Interact with customers and sales to provide timely shipment updates, tracking status, and ETA of products

• Complete and ensure that all documentation required for shipments (BOL, Export Doc’s, Decelerations, LCs etc.) is completed accurately

• Approve freight invoices for accuracy before payment to vendors

• Review Bid and Tender documents as necessary, initiate Risk Memo review

• Demo units – Tracking and Reporting

• Attend production and other meetings assigned by your supervisor

• Provide timely order status updates to Supervisor, Sales, Manufacturing, and customer as necessary

• Facilitate customer requests as necessary, i.e., issue CE and COO certificates

• Ensure that communication externally and internally is answered timely and effectively

• Prepare and update the inbound and backlog for management reporting

• Other projects and responsibilities may be added at the company’s discretion

BASIC QUALIFICATIONS

• Associate's degree

• 5 years of relevant industry experience

• Ability to work productively and cohesively in a diverse and multicultural environment

STAND OUT QUALIFICATIONS

• Bachelor's Degree
• Understanding of engineering / manufacturing environment and technical support systems

Pay Range:

$44,500.00 - $68,300.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.