Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Job Description
Document & Information Management
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Receive, manage, and review documents and information from clients and the Coverage team.
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Ensure timely follow-ups and progress on file reviews.
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Review KYC records and ensure the timely completion of system updates on the core banking system within deadlines, reflecting any changes made during the review process.
Client Engagement & Compliance
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Engage with Coverage/Client teams regarding the review exercise.
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Proactively engage with stakeholders to ensure alignment on client data and compliance requirements.
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Visit clients as necessary to collect required documents and follow up on missing documentation to meet deadlines.
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Verify High and Standard Risk files, PEP clients, and Management Companies.
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Review customer profiles for data integrity and compliance with regulatory standards.
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Ensure screening of customers and related parties to identify potential risks and ensure clients are appropriately risk-rated.
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Ensure adherence to relevant regulatory standards and guidelines.
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Inform and coordinate with relevant teams regarding any triggers in the customer profiles during the review process.
Team Leadership & Performance Management
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Allocate workload evenly across team members to ensure comprehensive coverage of SRR, HRR, MC, Cash Exempt, and PEP files.
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Leading the team, ensuring effective team coordination and performance.
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Update the Management Information (MI) for the Customer Refresh Team daily.
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Conduct regular team meetings to ensure alignment on goals, address challenges, and encourage collaboration.
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Report progress on the refresh exercise to the management and escalate concerns as necessary.
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Provide training to new team members and mentor existing staff.
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Monitor team performance, provide feedback, and take remedial actions, if necessary.
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Foster a collaborative and disciplined team environment, ensuring tasks are completed within deadlines and maintaining a healthy work atmosphere.
Stakeholder & Relationship Management
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Manage and maintain strong relationships with both internal and external stakeholders.
Additional Duties & Trigger Changes
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Perform any other duties as may be required by management.
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Inform and coordinate with relevant teams about any triggers in the customer profiles during the review.
Education
National Certificate, National Senior Certificate/ Matric (Grade 12)
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
