Customer Experience Representative - ICS

Job Title:

Customer Experience Representative - ICS

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

California

City:

Pico Rivera

Full/Part Time:

Full time

Job Summary:

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential.

Job Description:

Key Responsibilities:

• Manage customer relations by engaging the customer regularly and providing solutions to meet their needs and goals to maximize the freight potential and growth
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Ensure on-time delivery, damage-free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers

Qualifications:

Minimum Qualifications:

High School Diploma/GED and up to 1-2 years of customer service/sales experience and/or military equivalent experience.
Preferred Qualifications:

• Bachelor's Degree and/or up to 1 year of working experience and/or military equivalent experience.
• Ability to communicate effectively through all mediums
• Ability to embrace change
• Ability to handle a stressful work environment
• Ability to multitask
• Maintain Composure
• Competitive
• Sales Focused
• Resilient

This position is not eligible for employment-based sponsorship.

The expected starting pay range for this position is between $46,000-$57,500.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:

00580252 Customer Experience Representative - ICS (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.