At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Customer Experience Representative (6-month Contract)
Tasked with delivering outstanding customer service, offering prompt support and resolving issues with professionalism and empathy. This role also efficiently manages customer inquiries and complaints, maintaining the organization's reputation for reliability and customer satisfaction.
- Provides timely assistance and resolutions to customer inquiries and issues
- Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
- Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
- Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
- Manages customer cases and service requests efficiently, documenting interactions accurately
- Identifies and mitigates potential issues to ensure a seamless customer experience
- Assists customers in tracking their shipments and providing real-time updates
- Performs other duties as assigned
Minimum Education
- Secondary education or equivalent
Minimum Experience
- At least one (1) year of relevant work experience in customer service and interaction
Knowledge, Skills and Abilities
- Fluency in English and local language, especially if English is not your first language
- Strong problem-solving skills
- Good written & verbal communication
- Able to multi-task, prioritise task and good time management skill
- Attention to details
- Team player
*This role is supporting AU market
- Working hours: 44 hours per week; 5am earliest start with a 8-9 working hour shift (not including 1hr lunch) and OT if required
- Saturday: every alternate Saturday rotation for 4 hrs (earliest shift 5am and last shift ends 12pm)
- PH: Primarily follow AU PH (call centre is closed on National AU PH)
Job Posting End Date:
2024-11-26
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
