Customer Experience - General Application

At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same.

This ad is a “General Application” post for potential vacancies at our “Customer Experience” function, Odesa, Ukraine team. You will play a crucial role in delivering exceptional experiences to our customers and ensuring the smooth execution of shipments. If you believe you would add value to Maersk, we would love to hear from you.

Apply now and be a driving force in transforming global trade with us!

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Has a full understanding of customers' business drivers, needs and requirements with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Handles incoming customer services queries (emails, calls), issues and exception management
• Onboard customers and build strong and collaborative relationship with both established and new customers.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Coordinate with the commercial organization on customer commitments and forecasts
• Cross-sell & upsell Logistics and Services products to customers.
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stakeholders.
• Support the digitization agenda by positively influencing customers’ uptake of new e-features

We are looking for:

• Min 2-3 years’ experience in logistics industry
• Willingness to handle customer requests with a commercial mindset
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in Ukrainian and English.

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].