Customer Experience Consultant

Customer Experience Consultant 

Maersk is a global expert in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
 

Are you a customer-oriented person who is passionate about interaction and strive for achieving the best in what you do? Then this role is for you!

Good Reason to Join  

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view. 

• Be part of the world’s largest container shipping company.
• Exposure to multinational environment/culture.
• Room for growth and development.
• Enhancing personal skills.

Key Responsibilities

• Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope, in compliance with relevant company procedures and agreements with customers.
• Manages end-to-end shipment processes in compliance with relevant company procedures.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.
• Executes independently with limited guidance and is capable of supervising others as relevant.
• Handles inbound customer queries and cases in a timely and professional manner, owning issues through to resolution.
• Identifies the root cause when issues arise and advise management of potential service failures and/or trends.

We are looking for  

• Experience in logistics, transport, or supply chain sectors
• Excellent command of English and Ukrainian Languages
• Proficient with MS Suite (Word, Excel, PowerPoint, Teams).
• Ability to work and perform in a complex configuration and high adaptability mindset always ready and open for changes.
• Customer focus - meet the expectations and requirements of internal and external customers.
• Excellent communication and people skills, comfortable in engaging with a wide variety of stakeholders in an ambiguous environment, with an agile mindset. 

Ready to make an impact? Apply now

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].