Job Expectations
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians.
We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team on a fixed term basis, reporting to the Customer Service Team Leader within Customer Engagement.
A bit about your role
The Customer Service team is accountable for the development and management of customer service functions including customer enquiries, complaint resolution management, and escalation management.
This role is an integral part of the frontline team representing the face of nbn as the first point of reference for all external contact. The role has great emphasis on service delivery and in creating a positive customer service experience.
The role will require the consultant to work across multiple channels of enquiries including inbound and outbound calls, responding to email communication, identifying and escalating Health & Safety risks.
A bit about you
The successful candidate will bring strong customer service skills, effective communication skills (verbal and written) and resilience to handle complex customer enquiries. You will also need a strong customer focus with the ability to resolve issues effectively and efficiently.
You are a team player who works well autonomously, in a team environment and can comfortably manage a busy workload.
Lastly, you will be comfortable with working a Monday to Friday rotational roster from 8am – 6.15pm.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role will be a 12-month fixed-term position and applications for this role will close at midnight on Thursday, 27th February.
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Fixed Term (Fixed Term)
Time Type
Full time
What We Do
NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband.
Social media community guidelines:
We know that many Australians will have questions and comments about the nbn® network, and we encourage feedback, commentary, and discussion that’s calm, constructive, and considerate.
We expect that anyone wanting to share their opinion on our social channels will ensure that their comments are relevant and respectful to everyone in the community, and adhere to our community guidelines.
These guidelines assist us in identifying any comments that may need to be moderated or removed.
The types of opinions or comments that will not be tolerated within our community include content that is:
1. False, inaccurate or misleading
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nbn does not condone, endorse or approve any content posted on our social channels that violates these guidelines.
