Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
Neo Group is on the lookout for a CRM Manager (Journeys) to join our CRM Department.
What we want from you:
- Map out the end-to-end player journey, identifying critical touchpoints, milestones, and interactions;
- Collaborate with Affiliate team and Analytics teams;
- Preparation of various onboarding processes as requested by Affiliates to enhance conversion rates;
- Analyze player behavior;
- Design personalized player experiences based on behavioral data and segmentation;
- Implement strategies to optimize player interactions at every lifecycle stage (onboarding, engagement, retention, reactivation);
- Focus on reducing churn and increasing player lifetime value;
- Conduct A/B tests and implement improvements to enhance usability and engagement at key touchpoints;
- Use gamification and innovative techniques to make the player journey more engaging;
- Collect and analyze feedback from players through surveys, reviews, and support interactions;
- Monitor key metrics such as retention rate, churn rate, etc.;
- Prepare reports and dashboards to track the impact of customer journey initiatives (like Miro, Figma).
- Adapt the customer journey for different regions, considering cultural and behavioral differences.
- Evaluate CRM campaigns across communication channels, including Email, SMS, Popups, App Push, and Messengers;
- Place orders for design and content needed for CRM campaigns.
- At least 2 years of experience in a similar role (e.g. CRM manager, customer lifecycle, customer onboarding or equivalent);
- Proven track record of working in a premium service industry;
- Proficiency in CRM systems (Optimove, FastTrack or similar) and analytics tools;
- Strong understanding of client segmentation, loyalty programs, and retention metrics;
- High level of empathy and customer orientation;
- Ability to work in a fast-paced environment, multitask, and quickly adapt to changes;
- Creativity and analytical thinking;
- Proficiency in English at Upper-Intermediate level or higher;
- Competence in data tools (Excel, Tableau, Power BI).
- Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
- Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
- Rest easy with comprehensive medical insurance coverage for employees.
- Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
- Enhance your language skills with English lessons facilitated by our two experienced tutors.
- Stay ahead in your field with access to conferences and professional literature to fuel your growth.
- Boost your energy and morale with complimentary snacks available in the office.
- Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.
Why Neo Group?
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our , follow us on , and engage with us on .
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
