CRM Assistant - Italy

CRM Assistant – Italy

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

The Role:

This role will be based out of our Milan office and will be required to be on site in the office 2-3 times per week.

As member of our newly expanded CRM team, you will play a role in ensuring the success of our CRM strategy in the Italian market. Reporting to the CRM Specialist, you will support in ensuring our campaigns contain engaging and localised content, be confident in data segmentation and reporting within the CRM system.

The ideal candidate will be a talented and passionate individual with an understanding of how to engage our Italian market via email and owned channels.

Please share your CV in English

Your Impact:

• Creating and building email campaigns within ESP (Cordial) with localised copy and collaborating with CRM Specialist and stakeholders on approval.
• Planning email marketing calendar (from global, & local content) with relevant content to the Italian market
• Managing relationships with external translation agency, ensuring copy is locally relevant and represents the brand
• Collaborating with Ecommerce teams ensuring product shown is relevant to the market.
• Understanding market trends and brand identity, ensuring this is demonstrated throughout marketing communications
• Collaborating with regional team / country marketing managers on ideas and local event activations (i.e. events team on data capture from in-person events)
• Reporting on campaign performance (Google Analytics / analytical tools)
• Working across different market functions & countries to further learn & understand what is happening with all markets

COME AS YOU ARE  

We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are:

• You are passionate and self-motivated to work under pressure
• A problem-solver and able to think outside the box
• You are comfortable with multitasking and delivering detailed results
• You are a team player

We would Love to Hear from People with:                

• Experience in Customer Relationship Management / Email Marketing
• Proficiency working with analytical tools such as Google Analytics
• Knowledge of Email Service Provider tools and Cordial is beneficial but not essential
• Fluency in both Italian and English is required for this role

What We Will Give You:

• 28 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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