Community Support Manager

WEKA is architecting a new approach to the enterprise data stack built for the AI era. The WEKA® Data Platform sets the standard for AI infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that make GPUs, AI, and other performance-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s most innovative enterprises and research organizations, including 12 of the Fortune 50, reach discoveries, insights, and outcomes faster and more sustainably.

We’re passionate about helping our customers overcome complex data challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey

What’s Cool About This Job

The Community Manager with minimum 5 years of experience  will be pivotal in building and nurturing our customer community from scratch. This position involves developing and managing a comprehensive community support program, ensuring effective engagement between WEKA and its customers, and overseeing platforms to monitor and address customer inquiries.  This role offers an exciting opportunity to shape the future of customer engagement at WEKA, ensuring our customers feel supported and connected.

Responsibilities include: 

• Community Support Program Development: Help design and implement a robust community support strategy that fosters customer engagement and satisfaction.
• Platform Management: Oversee the development and maintenance of platforms facilitating customer interactions, ensuring timely responses to questions and feedback.
• Content Creation: Develop engaging content, including articles, videos, and webinars, to inform and support the community.
• Community Engagement: Actively engage with customers across various channels, fostering a sense of community and addressing their needs.
• Feedback Loop: Collect and analyze customer feedback to inform product improvements and enhance the customer experience.
• Event Coordination: Organize virtual and in-person events to strengthen community ties and promote knowledge sharing.
• Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to align community initiatives with company goals.
• Cross-Team Collaboration & Training: Collaborate with various teams, disciplines, and industry experts to coordinate training sessions, documentation, and knowledge-sharing initiatives

Desired Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 5-10 years of experience in community management, preferably within high tech startups.
• Proven track record of developing and managing successful community support programs.
• Excellent communication and interpersonal skills.
• Strong analytical abilities to assess community engagement and feedback.
• Experience with content creation and event planning.
• Proficiency in using community management platforms and tools.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.