About BTSE:
BTSE is a leading crypto exchange company focused on building innovative and engaging community platforms. We empower users and clients to connect and grow through a well-organized and active community on Telegram and Discord. We are looking for enthusiastic, motivated individuals to join our growing team and support our thriving community networks.
About the Opportunity:
As a Community Manager Assistant, you will play a key role in managing and maintaining our Telegram and Discord communities. Working closely with the Country Managers, you will ensure smooth community operations, foster engagement, and deliver an excellent user experience. This is an exciting opportunity to contribute to the growth of an innovative and fast-paced organization.
Responsibilities:
- Daily Community Management: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed.
- Community Content Planning: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging.
- User Data Monitoring and Analysis: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations.
- Crisis Handling: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests.
- Platform Management: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.
Requirements:
- Strong understanding of community platforms, particularly Telegram and Discord
- Fluency in both English and Korean is required for effective communication across diverse communities
- Excellent communication and problem-solving skills
- Proactive and organized, with the ability to multitask in a fast-paced environment
- Basic data analysis skills to monitor user activity and engagement
- Prior experience in community management or related roles is a plus
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
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What We Do
BTSE Group is a global blockchain technology company focused on three primary businesses: Exchange, Payments, and Infrastructure Development. The BTSE exchange supports 150+ cryptocurrencies and 50+ perpetual futures contracts with over USD $30B in monthly trading volume. Our payments platform can provide fiat and crypto pay-ins and outs, as well as OTC services for over 50 major currencies. Additionally, our enterprise solutions enable businesses to white-label our exchange infrastructure, wallets, payment gateways, provide liquidity, and more
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