Command Central Hybrid Deployment Engineer (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Software Enterprise Cloud Provisioning Services (CPS) is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Cloud based Situational Awareness, Community Interaction Tools, and Digital Evidence management, among other offerings.
Job Description

The Cloud Provisioning Service team delivers solutions to the public safety sector both on-premise and in the cloud. We are committed to providing technology and tools that will allow customers to focus on their mission, enabling them to respond faster with smarter and safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Data Analytics, and Command Central.

Responsibilities: 

• Coordinates and implements customer installation activities in a time-sensitive manner

• Ensures customer-delivered systems are fully functional and available for software deployment

• Troubleshoots system issues, network issues, and infrastructure problems

• Experience as a System Administrator and working knowledge of the following:

• Knowledge of Microsoft Server 2016 and later

• Knowledge of Linux (Flatcar and RedHat)

• Knowledge of VMware ESXi hypervisor, RedHat OpenShift, managing Virtual Machines

• Networking Expertise: Uses tools, packet capture, traffic analysis, etc.

• Knowledge or use of scrum methodology and available tools to manage project tasks (eg. Airtable, Kanban Board, LeanKit)

• Understands Public Safety customer environments for product security and reliability.

• Delivers solutions within the context of a defined product, standard and custom interfaces, and flexibility.

• General software and IP networking skills are critical. Must be a Problem solver.

• Writes Standard Operating Procedures when required.

• Identifies product defects and monitors resolution from engineering to customer acceptance.

• Complies with corporate requirements and training.

• Tracks billable hours for project work completed.

Qualifications:

• Bachelor’s degree preferred

• 8+ years of experience in Enterprise, Public Safety or government Systems Deployment - preferred

• Experience in at least one of the following is required: Systems Integration , System Test, System Support, Information Technology., Public Safety experience preferred

• Proficiency in Windows Server 2016 or newer, Linux Flatcar / RedHat

• Proficiency in Windows SQL Server 2016 or newer,

• Must be a self-motivated team player

• Must have excellent communication skills

• Must have Video Management System experience

• Must have Radio management experience

• Should have general networking knowledge and the ability to debug TCP, UDP connections

• Knowledge of packet capture tools

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Note: Candidate can reside anywhere in the US.

#LI-MP2

#LI-REMOTE

Basic Requirements

• 8 + years of experience in Enterprise, Public Safety and/or Government Systems Deployment

• AND 3+ years experience in Systems Integration, System Test, and/or System Support

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].