Client Strategy Intern

Client Strategy Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
 

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Client Strategy Intern's primary responsibility is to support the Client Strategy organization and the various functions tied to Sales Enablement, CRM and Client Experience initiatives. 

This is a unique opportunity to see the growth and development of a team that impacts many individuals across the organization. As an intern, you get to see a sense of how a business operates from the lens of how customer information is collected and interpreted. In the winter term, you will have an opportunity to deep dive into customer journeys and create sales enablement materials that will inform processes on this team in the future. 

Please note that there are two (2) Client Strategy Intern roles available. Your application will be considered for both roles.

You’ll be responsible for:  

• Putting together key communications, gathering feedback on sales enablement tools and coordinating group training sessions.

• Client relationship management maintenance by actioning on requests from the Client Organization team with  contact updates, account ownership changes, etc.

• Building presentations, communications and reports that will be utilized across the organization to build the customer experience program.

• Collaborate with all Client Strategy team members and provide feedback on improving existing processes and streamlining deliverables.

• Provide support and coverage for Client Strategy team on ad-hoc requests coming from the Client Organization Team

• Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization.

• Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders.

• Conducting special projects and performing additional duties, as assigned to help achieve departmental objectives.

• Visualizing quantitative and qualitative data for a various internal stakeholders using PowerPoint.

• Identifying industry trends and concerns by researching and analyzing client and marketplace data.

• Analyzing performance metrics and data, creating dashboards and reports, and uncovering industry and market trends/insights.

You bring:  

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program

• Solid verbal, written and analytical communication skills. You are able to articulate your complex concepts succinctly in a clear, concise manner. You would consider yourself a great storyteller

• Relationship-building and strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels – you are client focused, customer driven and work well under pressure

• Proficiency in the Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams) with preference for working knowledge of Excel and PowerPoint

• Understanding that success is in the details. You notice things that others don't. Your analytical skills help you to interpret data and inform your decision making

• Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner. 

• Understanding and willingness to learn the payments, fintech, or financial services industry.    

• You are a proactive problem-solver with a demonstrated track record being able to identify issues as they arise and can triage accordingly

• Comfortable with learning and working effectively either independently or with groups across different functions and levels – are you committed to customer service

• Proven time management and organization skills. You are able to prioritize and manage your time effectively to meet deadlines

• A passionate and driven individual, and adept to learn in a fast-paced, hands-on environment, while leveraging your exceptional research, analytical and communication skills to synthesize and relay information in a meaningful and impactful way

• Although not required, you have some familiarity or previous experience with the following:

  • Have previous experience coordinating internal and/or external stakeholder groups

  • Previous experience working with a CRM platform (Salesforce) and other sales tools is an asset

  • Previous customer experience, account managment, or sales experience an asset

  • Presentation skills - ability to put together powerpoint slide decks that present concepts and data in a clear, consise and informational way

  • Ability to think outside the box and propose creative ideas

  • You don’t take yourself too seriously and enjoy having fun at work

Workstyle: Hybrid (3 days on-site)

Location: Toronto

Term: May to August 2025

Duration: Monday – Friday

PLEASE READ PRIOR TO APPLYING:

• You must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

• To be eligible for Interac internship roles, you must be currently enrolled in a Canadian post-secondary academic institution for the full term.

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values:  They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.