Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Hancock Software provides Utilities and State Energy Offices with a SaaS solution for managing energy efficiency retrofits. We are the largest solution provider for low-income residential energy efficiency programs in the United States with 15 statewide deployments and utilities provide the Hancock Software solutions to their trade allies for both residential and commercial energy efficiency retrofit programs. This is a startup company with a marquee list of reference-able customers that has reached an inflexion point in our growth curve.
In this role, the Client Implementation Manager is responsible for assisting customers in the Preparation, Planning, Design, Configuration, Validation, Deployment, and Training phases of implementation for the Hancock Cloud energy efficiency retrofit software product suite. This position will have interaction with Technical Support, Product Management, Engineering, and the Executive team to coordinate resolution of customer deliverables. This is a hands on position requiring software configuration to meet customer business requirements. Existing in-depth knowledge of energy efficiency retrofits and utility efficiency programs is a plus.
Responsibilities:
- Act as the primary manager of customer relationship during the overall implementation/onboarding phase of the client lifecycle
- Clearly define, identify and document business and technical needs and objectives
- Create and execute project plans and revise, as appropriate
- Create user documentation, instructions, and procedures.
- Assist with training on the administration and use of the solution
- Participate in project calls with customers and act as a subject matter expert on Company solutions
- Manage and report on the progress of the project to all stakeholders
- Coordinate and track tasks, assigned to both internal and external project team members
- Execute a variety of project tasks such as data imports, configuration, testing, and knowledge transfer
- Translate business requirements into technical specifications for report development or product enhancements
- Work across time zones with nationwide clients and with global team members across the U.S., India, and China
- Build strong relationships with customers that extends beyond the implementation phase of a project
- Instrumental in the development of Project Management guidelines, while offering ideas for process improvement
- Perform other duties and tasks as assigned.
- Offered salary is for candidates meeting minimum qualifications. Salary is flexible and commensurate with experience.
Qualifications for success:
- Demonstrated ability to lead and deliver software implementation projects from presales to final delivery, preferably in this or related industry
- Ability to accurately track multiple detail-intensive, interdependent tasks with timely completion
- 2-5 years project management experience including implementation experience working for a software company preference
- General knowledge of database structure that allows for quick understanding of data migration tools and processes
- Familiarity with project management tools and methodologies
- Commitment to work well with clients, build successful customer relationships and ensure satisfaction
- Experience working in the energy efficiency retrofit and/or construction industry, especially utility demand side management space
- Self-motivated and proven productive working with a virtual team
- Strong Excel, PowerPoint, CRM, and project planning software experience
- Successful achievement of project success criteria and business outcomes
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future.
We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com
What We Look For:
- Great enterprise software businesses that have dominant positions in niche markets
- We work with owners who are thinking about an exit today or further down the road
- We are flexible and can be creative when we find a business that is a good fit
- The businesses in the Banyan family all share a similar profile:
- Annual revenues in excess of $2M-$30M
- A high percentage of recurring revenue
- Positive operating margins and cash flow
- High customer retention and satisfaction
- Happy and committed employees
