Claims Transformation Process/Product Lead

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Transformation Process/Product Lead to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As the Claims Transformation Process/Product Lead you will be responsible to drive the strategy and vision for the acceleration of transformation and continuous process improvement initiatives in the Claim organization.  You will partner with the Claims Performance, IT, Digital, Operations, Claims Finance and functional support teams across the General Insurance (GI) Claims organization to lead and/or assist in transformation initiatives as well as lead or partner on process improvement projects across various Claims Line of Business (LOB) Globally. You will be the key driver of analysis and recommendations for both transformation initiatives and process optimization, identification of use cases, planning and implementation of discovery, solution design, lead execution phases and activities, and achievement of GI Claims transformation and continuous improvement goals. 

• Establish strong and collaborative relationships with Global Claims leadership and function support teams.
• Engage with key stakeholders in designing and executing transformation, process and system improvements, on behalf of GI Claims LOBs, through an Agile Framework to improve claims handling practices and specialized services.
• Drive transformation initiatives and process optimization, conduct necessary data collection and quantitative analysis, solution design, prioritization, and develop recommendations.
• Develop and lead governance committee meetings and communication cadence to resolve roadblocks.
• Establish accountabilities throughout the journey - changes and requirements with regards to processes, technologies, and workflows.
• Execute relevant GI Claims and GI Operations strategies, as set by the Claims Leadership Team (CLT), to deliver the core objectives for Claims through managing costs, timelines, quality, and providing excellent customer service.
• Lead change initiatives / projects across Global Claims supporting the CLT in achieving transformation and process optimization and instilling consistency whilst acknowledging the differences across LOBs and geographies.
• Lead transformative technology initiatives and system enhancements that improve business processes and ensure regulatory compliance and support IT modernization and application rationalization.
• Drive a continuous improvement culture across GI Claims, engaging closely with various key stakeholders and leaders to embed a collaborative approach to transformation and process optimization.

What you will need to succeed

• 10+ years (preferred) management experience overseeing large scale technology and process improvement projects.
• Must have insurance industry knowledge and hands-on experience. Claims experience is a plus.
• Certified Lean Six Sigma Greenbelt required along with practical experience in delivering benefits using methodology.  This includes but is not limited to Value Stream Mapping.
• Certified Six Sigma Black Belt considered a plus. 
• Ability to lead organizational change and manage resistance while driving transformation continuous improvement.
• Proficiency in advanced statistical methods and tools to analyze data and identify root causes of problems.
• Agile certification preferred 
• Strong experience in building user stories, developing customer journeys, metrics, UAT testing plans, solution design, implementation plans, change management plans, roadmap, and executing various Agile ceremonies including but not limited to PII Planning.
• Strong program management skills to drive teams and initiatives.
• Demonstrate strong business acumen and problem-solving skills, strong verbal, written and presentation skills to communicate effectively with all levels across the organization, and excellent organizational skills and ability to handle multiple priorities while delivering timely & measurable results.
• Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Visio)
• Proficient in Rally, MS Teams, and Mural
• Power Automate and Power Bi experience a plus.

Ready to make a bigger impact? We look forward to reviewing your application.

Veterans are encouraged to apply.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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AIG Claims, Inc.