Chargeback Specialist

-- This is an on-site role --

Chargeback Specialist

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In the role of Chargeback Specialist, you will help prevent financial and reputational loss for the company by handling, analyzing and responding to incoming chargebacks as per card schemes regulations.

What you'll do

• Reviewing and investigating chargeback claims received from SumUp customers and acquirers, ensuring that all necessary documentation is included and that the request is valid
• Investigating chargeback cases 
• Handling Salesforce cases with responses from the merchants
• Representing SumUp customers in chargeback disputes, providing compelling evidence and documentation to support SumUp's case, and ensuring that all dispute deadlines are met  
• Analyzing chargeback trends and patterns to identify potential areas of risk, recommend and implement measures to mitigate those risks
• Maintaining accurate and up-to-date chargeback records of all chargeback cases
• Updating relevant internal teams informed about chargeback trends and issues, providing actionable insights to improve SumUp's chargeback management processes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

You'll be great for this position if

• You have had an initial experience working with Fraud detection and prevention, and are looking to further grow in this area
• You have excellent language skills (verbally and written) in English
• You have strong organizational skills with the ability to work in a flexible and fast paced production oriented environment on varying shifts
• You have knowledge of chargeback regulations and policies or experience in the dispute resolution field
• You have intermediate Word and Excel experience

Why you should join SumUp

• 🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.
• 🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.
• 🎯 You'd enjoy flexible working hours.
• 🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. You’d enjoy a paid 1 month Sabbatical vacation. 
• 📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset.
• 🍎 You’d have monthly digital food vouchers. 
• 🚖 You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform) 🚌🍗💡🎁.
• ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾.
• 💜 You’d enjoy funded therapy & coaching sessions with licensed psychotherapists.
• 👶🏼You’d enjoy a child birth/adoption bonus.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.