Cerberus Sales Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION   

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES 

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT 

This role is a crucial link between order administration and sales specialists, focusing on efficiently processing quotes and driving straightforward deals to closure. The ideal candidate possesses a strong operational mindset and can streamline sales processes and remove obstacles for numerous transactions. This position involves handling new logos, expansion, and renewal sales, occasionally interacting with partner contacts. This role is customer-facing and complimentary to our sales specialists (who are tasked with complex enterprise deals with price negotiations and legal concerns). 

If you like working with customers, solving problems, thrive in a fast-paced environment, and are results-oriented this role is for you.

• Prepare contracts and quotes, including some with complex pricing.

• Ensure customers understand what is needed to order or submit a PO.

• Collaborate with customers to resolve sales issues and provide a path to closure.

• Ensure email nurturing is sent promptly to move deals through the sales cycle.

• Facilitate vendor registrations and documentation requirements.

• Assist order admin and finance with customer invoicing issues. 

• Identify and engage potential contacts for stalled sales opportunities.

• Maintain professionalism and a customer-first attitude.

• Handle many opportunities, emails, and phone calls with clear actions and closed-loop communications.

YOUR EXPERIENCE

• 2-3 years of experience in a sales administration or sales support role.

• Familiarity with Salesforce or another CRM.

• Professional communication skills via phone and email (English proficiency required).

• Ability to manage multiple tasks concurrently.

• Capacity to escalate issues and complex sales deals to senior team members.

• Strong problem-solving skills and a positive attitude. Remove the blocker.

• Exceptional reliability, responsibility, and attention to detail.

• Bachelor’s degree or equivalent experience is required.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]