Call Centre Representative - Legal

Summary

Job Description

Legal Recoveries Associate

Salary: From £23,540 depending on experience, raising to £25,832 after 12 months when you’re fully performing in role, plus a quarterly performance related bonus of up to 20%

Location: Leeds, Thorpe Park, Hybrid

Shifts: Hours between 9.00am – 6.30pm, including Saturday rotation.

Start dates: 7th of April 2025.

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group, with offices across Europe, we’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.

Our mission:

At Lowell, we value togetherness. And that’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.

Our mission is to make credit work better for all. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.

As a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers’ journey and bring people back to financial health.

Your mission:

Working towards KPI’s, you’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.

The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.

To join us, you’ll need:

• Enthusiasm, passion, and dedication

• Resilience and adaptability to change.

• Strong communication skills

• A desire to help each customer in the most compassionate way.

• The ability to motivate yourself to achieve your goals every day.

• Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!

A mission that gives back:

With us you’ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.

Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better from all, we think you’ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A starting salary of from £23,540, raising to £25,832 after 12 months.

• A performance related quarterly incentive bonus where you can earn up to and additional 20% of your quarterly earnings.

• A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.

• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.

• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you’ll only get from being in the office.

• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.

• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.

• Life assurance & Group income protection

• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.

• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

• Job security

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…