Business Process Analyst

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

AmeriLife’s strength is its mission: to offer insurance and retirement solutions to help people live longer, healthier lives. By putting its mission into practice, AmeriLife has become recognized as a national leader in developing, marketing, and distributing life and health insurance, annuities and retirement planning solutions to enhance the lives of pre-retirees and retirees. For more than 50 years, AmeriLife has partnered with the nation’s leading insurance carriers to provide value and quality to customers served through a national distribution network of over 200,000 insurance agents and advisors, over 40 marketing organizations, and nearly 50 insurance agency locations.
The Business Process Analyst supports both the systems and processes of the business unit, acting as a liaison between the business, IT and key stakeholders supported. Participates in data analysis, highly complex and escalated business issues; sets policy and procedures, updates documentation, provides training support to the Agency Operations team.
This individual is continuously learning new skills and extending their competencies to enhance their contribution to projects, processes and assignments. This is a customer-oriented role requiring initiative and detail orientation, and with a focus on analytic problem-solving, effective relationship building, communication, professionalism and quality.

Job Description

Job Specific Duties

• Reviews, analyzes and evaluates complex business processes, data and stakeholder needs.
• Initiates business process improvements across a wide range of processes, systems and business areas.
• Resolves highly involved issues escalated by business teams or stakeholders.
• Manages and successfully delivers projects of moderate complexity.
• Defines scope, objectives and business requirements for projects.
• Assist in defining and designing process solutions to complicated business problems.
• Implements, modifies, improves and maintains business processes and procedures.
• Partner with stakeholders and team members to identify, document, assess and prioritize business needs.
• Completes process documentation and standard operating procedures, provides training and performs quality reviews.
• Provides user acceptance testing support to project implementations.
• Prepare or participate in the preparation of proposals to develop new processes, systems and/or operational changes.

Qualifications

Minimum Job Requirements

• Bachelor’s degree required
• 3+ years insurance industry experience preferred
• Highly skilled in Excel, Word, and other software programs
• Experience in leading multiple concurrent work-efforts or projects
• Process improvement or Lean Six Sigma skills preferred
• Advanced levels of analysis and problem-solving skills
• Highly motivated, self-starter

Knowledge Skills, and Abilities

• Detail oriented with strong problem-solving, analytic, communication, writing and presentation skills
• Ability to communicate verbally and in writing in a clear, professional and concise manner
• Demonstrates, and seeks to increase, his/her general domain knowledge in insurance administration & sales, and expertise in business process improvement
• Ensures efficient and timely delivery of projects and tasks. 
• Plans ahead to complete assigned work given constraints such as time and business priorities, performs duties independently with general latitude for judgment and with a focus on high quality 
• Has a positive attitude, exhibits appropriate professionalism and works well in collaborative teams
• Pro-active self-starter, efficient, and customer-focused