Business Process Analyst (H218)

Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Business Process Analyst is responsible to ensure the accurate completion of SAP-based Order Management Process (OMP) change requests and tickets. This includes documenting the needs and requirements of the engine business community as well as designing, testing, and implementing logical solutions to break fixes & enhancements in SAP-based Order Management Process (OMP). This position supports the Engine "quote to invoice" process and works closely with business partners in Product groups, Industries, IT (Information Technology), tax, accounting, order fulfillment and transportation as an SME for the order management processes.
What You Will Do:

• Support internal and external customers with engine quotes, orders, deliveries and billing documents
• Analyze information to provide a recommendation for SAP enhancements
• Document and communicate business issues to a technical team so issues may be routinely identified and resolved.
• Provide support for Customer Solution Quoter (Dealer Ordering tool), Sales and Distribution (SD), Design to Order (DTO), and OMP interfaces.
• Document and maintain business process documentation for unique ordering scenarios
• Reduce work-around processes to simplify and standardize quote to invoice processes.

What You Have:

• Advanced analytical skills; ability to adapt to multiple cultures and countries; strong influencing skills and intellectual curiosity
• Good communication skills: ability to simplify complex information and develop clear communications and presentation materials to a variety of audiences
• Knowledge working with ordering systems (preferably SAP)
• Bachelor's Degree preferred
• Experience in roles related to sales, marketing, information technology or business development that include, but not limited to: Order Management, Experience designing, leading business processes or Project Management

Top Candidates Will Also Have :

• Experience with Lean principles and practices
• Experience with tools like Power BI, MS Forms or other MS tools

Additional Info :

• This position will be located in our Mossville, IL office
• This role is a Hybrid position and currently requires 3 days a week in office
• Domestic relocation assistance is available for those who qualify
• Sponsorship is not available
• International and Domestic travel up to 5%

What You Will Get:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
• All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

About Caterpillar -
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
#LI - Hybrid
Posting Dates:
November 15, 2024 - November 29, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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