Business Insights Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Business Insights Analyst role with TaskUs:

As a BI Analyst you will play a critical role as a strategic advisor to business functions and leaders across the company. We are looking for someone to provide business leaders with key insights and recommendations and surface both successes and opportunities for improvement. This will require you to use data, create and define metrics, measure performance, develop reports, build models, forecast outcomes, run experiments, and perform deep diagnostic analysis.

This role requires both strong technical data skills and business acumen. Ultimate success in this role goes beyond data-related activities and delivers the “so what” that drives decisions and real business impact. You will need to fully understand the business function (processes, objectives, organization, performance drivers, barriers), and have the ability to connect the dots between data analysis, business strategy, and operational effectiveness.

You will need to be a critical thinker, problem-solver, and self-starter. Our Business Insights Analysts are driven and proactive, think independently and do not just take orders. There must be an ability to see the bigger picture to make cross-functional connections in both business processes and data. There is an expectation that you not only answer the question that was asked but the question that wasn’t. It will be important for you to build positive relationships across the organization and have a “find a way” attitude.

Key Responsibilities:

• Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Power Bi reports, and write SQL scripts.

• Extract insights from these data activities to inform business decisions.

• Use descriptive (what happened) and diagnostic (why did it happen) analytics to develop specific, actionable recommendations for business leaders.

• Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.

• Manage relationships and small projects with cross-functional stakeholders.

• Map business processes to their corresponding data flows.

• Proactively identify and surface opportunities to improve efficiency for Operation and Internally as well.

Required Qualifications: 

• 3+ years of experience in data science, data analysis, analytics, business intelligence, or reporting.

• 2+ years' experience working with Power BI and in SQL; experience with R, Python is a plus.

• Experience with Salesforce reporting is a must.

• Experience in doing exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring business performance.

• Track record of linking data and analytics to business strategy and operations to drive real impact. Working knowledge of probability and statistics.

• Exceptional written and verbal communication skills, including the ability to explain complex issues in a simple and intuitive way. Must be at a C1 English level in verbal and written communication to be considered for this role. Must upload a resume in English for consideration.

• Experience with process improvement is a plus.

Preferred Skills:

• Team player who builds strong relationships and establishes trust with business leaders, Engineers, and colleagues. 

• Strong professional skepticism, including the ability to challenge assumptions, communicate limitations and flag blind spots. 

• Work collaboratively and independently; take ownership of quality, accuracy, and timeliness of deliverables.

Education / Certifications:

• College Diploma or University Degree in the field of Business Administration, Business Intelligence, Data Analytics, Statistics or equivalent experience.

Work Location / Work Schedule / Travel: 

• IND Navi Mumbai Office only

• 100 On-site Work Setup

• Shifting Schedule

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.