About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
General Description:
In the dynamic Business Process Outsourcing (BPO) sector, we are seeking a
skilled Business Intelligence Manager to lead the development of business
intelligence strategies. This role is crucial for transforming complex data
into actionable insights that drive efficient and strategic operational
decisions. The ideal candidate will combine advanced technical skills in BI and
machine learning with a focus on leadership and data strategies tailored to BPO
operations.
Key Responsibilities:
1. BI and Data Analysis in BPO Context with Power BI (50%)
- Implement BPO-specific BI solutions using Power BI, focusing on process optimization and operational efficiency improvement.
- Develop dashboards and reports to facilitate quick understanding of key performance indicators (KPIs) related to BPO operations.
- Ensure data is translated into clear, applicable insights, enabling swift and effective decisions in an ever-changing BPO environment.
- Implement automation workflows using Power Automate to streamline BI processes.
2. Machine Learning with a Focus on NLP and Classification (15%)
- Apply machine learning techniques, particularly in Natural Language Processing (NLP) and classification, to analyze and interpret complex data patterns in the BPO industry.
- Develop models that can classify and predict trends based on customer interactions and operational data, enhancing decision-making and strategic planning.
3. Strategic Data Management (35%)
- Develop a strategic data management vision aligned with BPO objectives, focusing on operational efficiency and customer service excellence.
- Serve as a crucial liaison between the technology and operational teams, ensuring data insights are relevant, actionable, and leveraged for continuous BPO operation improvements.
Qualifications:
- > 2 years of Extensive experience in Business Intelligence, adept at translating complex data into clear, actionable operational strategies. BPO is a plus.
- >2 years of Expertise in Power BI, ETL tools, advanced SQL, Power Automate, and Python.
- Specific experience in NLP and classification algorithms using machine learning (desirable)
- Familiarity with agile methodologies are a significant advantage.
- Proficiency in English at a C1 level or higher.
- Master degree or equivalent in Data management or similar (is a plus).
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Top Skills
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
