Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Responsible for identifying and documenting the business needs of various business units, to include understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows to help the business achieve their goals and resolve their business challenges via information technology solutions. The goal is to achieve a higher level of standardization, centralization, and simplification across key systems and business processes which significantly impact operations from end to end. This role acts as a liaison between the business and technology functions of the company.
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
• Leads and conducts design, configuration, testing, training, deployment, and support of strategic projects utilizing the defined software development life cycle (SDLC). Identify and recommend areas of process improvements by analyzing industry and company best practices.
• Participates in the deployment of IT solutions to include requirements gathering, system configuration, data cleansing/conversion, training, and deployment.
• Assists with developing functional designs (FDD’s) to include logical data model, system interfaces, and security requirements, and reviews with and obtains stakeholder approvals.
• Performs System Testing and reports and tracks issues identified through resolution.
• Develops user acceptance test plans and test scenarios and manages the execution of UAT. Documents test results and monitors and reports testing results and status.
• Perform first and second level production support for various systems, including analysis and resolution of assigned ServiceNow incidents.
• Manages requirements and functional design through entire lifecycle - tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Leads and conducts definition, documentation, testing, training, implementation, and support of system requirements on assigned projects. Manages issues and reports status to assigned Project Manager.
• Liaison between departmental end-users and IT in the analysis, design, configuration, testing and maintenance of information systems to ensure optimal operational performance.
• Influences and contributes to process and organizational continuous improvements.
SCOPE & IMPACT:
This role supports multiple internal and external systems and technology bases. Responsibilities include support of functional areas across multiple disciplines, and divisions. Also has responsibility for leading & mentoring less experienced Business Analysts.
MINIMUM REQUIREMENTS:
• Bachelor’s degree in Computer Science/IT or related field with 2 - 4 years of relevant experience. Ability to effectively work with both technical staff and business process owners
• Demonstrated leadership abilities and ability to work in a team atmosphere
• Demonstrated experience as a Project Manager
• Ability to manage multiple complex tasks simultaneously and independently
• Strong oral and written communication skills, and teamwork and interpersonal skills
• Microsoft Office Suite, Visio, SQL, business process modeling
• Travel Required: Up to 15%
PREFERRED REQUIREMENTS:
• Certified Business Analyst Professional
• Experience with HR related systems (i.e. Kronos, Workday)
• Experience with Oracle, MS SQL, or Postgres
• Experience with Oracle JDE ERP modules
• Experience with Java, BRMS, and SoapUI
SUPERVISORY RESPONSIBILITIES: None.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands.
OUR PURPOSE:
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort
OUR VALUES:
Courage – We aren’t afraid to try something new
• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.
Curiosity – We are relentless in our mission to understand our business and consumers
• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.
Compassion – We honor our almost 100-year legacy that was built on family
• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40
Work Shift:
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
Top Skills
What We Do
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers.
Our Retail segment consists of 184 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of over 350 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 12 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home.
The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations.
Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2023, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $3 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes.
Join our team to impact the world through comfort.
 PNG file.png)
