Company Description
We are Sutherland
Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.
An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages. At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.
Job Description
Join our brand-new Team for the world’s largest online retailer!
We offer you to join our exceptional team of multilingual Customer Service Coordinators (backoffice) for the leading E-commerce company in the world. The role requires work from our office in Sofia, Varna or Burgas.
Your TASKS
- Providing business to business seller verification checks in the system
- Ensuring a high level of accuracy on the approved cases
- Focus on efficient resolution of all queries with a strong emphasis on time management
- Maintaining superior performance metrics such as quality, productivity, first contact resolution, and attendance.
About YOU
- Excellent command of written Dutch language and comprehension (B2-C1)
- Intermediate English skills
- Organizational and prioritization skills
- Desire to help customers and contribute to the team's success
- Analytical mindset and strong problem-solving skills
- Eager to learn, self-motivated, and goal oriented
You will GET:
- Long-term job security with permanent contract
- Excellent compensation package
- Day-time shifts primarily on weekdays
- Additional health insurance and life insurance
- 24 days of paid annual leave, 3 of which are wellness days
- Transportation allowance
- Food vouchers
- Individual coaching and training to maintain knowledge.
- Clear career path within the company
- Free coffee drinks at the office and regular pizza and massage days
- Great office location
- Friendly and modern working environment - relaxation rooms, games rooms, terraces
- Team games and rewards for good mood
MORE reasons to join our team:
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow
• Available parking space, regulated by company policy
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
