Associate Knowledge Management Specialist

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Job Description

Our Knowledge Management Specialists are responsible for creating, maintaining, and optimizing our company’s knowledge base systems. This role ensures that information is accurate, accessible, and well-organized by developing and updating documentation, managing content within the platform, and implementing best practices for knowledge transfer.

Location: This is a remote role in the United States. Regular hours are Monday through Friday from 8am to 5pm.

Responsibilities:

• Develop engaging, clear, and user-friendly content, incorporating SEO techniques to enhance visibility.
• Update and refine existing website content to ensure accuracy and relevance.
• Manage the migration of updated technical literature, ensuring a seamless transition.
• Edit and proofread new content to maintain high-quality standards before publication.
• Collaborate with cross-functional teams and subject matter experts to gather insights and synthesize information.
• Stay current with industry trends by pursuing ongoing professional development in content design and technology.

Qualifications

Required Qualifications

• Strong written and verbal communication skills, with the ability to create clear, informative content.
• Skilled in organizing, managing, and retrieving information efficiently.
• Ability to research, develop, and deliver training materials for new hires and ongoing education.
• Quickly comprehends complex technical concepts and translates them into accessible content.
• Proficient in creating user-focused instructional materials, such as manuals and guides.
• Strong attention to design, composition, and brand standards for high-quality documentation.
• Ability to manage multiple projects while maintaining accuracy and meeting deadlines.
• Proficiency in CRM systems, Microsoft Office Suite, and presentation software to enhance productivity.
• Works independently while effectively collaborating with employees at all levels.
• Self-motivated with a proactive approach to problem-solving and continuous learning
• Bachelor’s degree with a minimum of three (3) years of relevant experience required.
• In lieu of a Bachelor’s degree, an Associate’s degree with a minimum of five (5) years of experience in a technical support call center or field service environment is required.
• If no degree is held, seven (7) years of related technical support call center experience is required.
• Experience with troubleshooting routers and Wi-Fi, is required. 

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.