Associate Investor Services

Company Description

IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.

Job Description

Responsibilities:

• The Investor Services Officer masters all aspects of the investor services process 
• related to AIF and it’s fund structures as serviced by IQ-EQ. The officer should perform 
• such work with minimum supervision or coaching. The officer communicates
• independently with clients and investors on routine operational matters and is able to
• resolve issues that have no immediate impact on client relationship. 

Tasks 
• Responsible for the entire transfer agency work process and all related investors’ activities, except the review. The officer is expected to master all aspects of this part of the value chain. 
• Communicate with clients and investors on a day to day basis concerning ongoing work.
• Responsible for AML/KYC policy of the Fund and ensures its compliance all the time.
• Ensure investor details required for FATCA/CRS are complete and reporting is completed in line with Revenue requirements and as per agreed deadline.
• Handle trade orders, settlement, subscription documents and capital calls.
• Handle the Subscription process and ensure that subscriptions are correctly reported to new investors. Responsible for processing the redemption of shares.
• Handle issue of capital call notices, distribution notices, account statements and investor queries.
• Work on transfer of shares and sending dividend notice to investors.
• Collect, analyse and place the investors’ instructions received.
• Ensure Customer Due Diligence Documents are available on Investors in whose name a corporate action is being carried out.
• Ensure necessary approval is obtained for Omnibus Accounts, PEPs and REPs. 
• Ensure proper handing over to Company Secretarial team for compliance monitoring on an on-going basis.
• Provide updated Register of Investors to the Accounting/Company Secretarial team promptly following corporate action.
• Apply diligence, attention to details and respect of deadlines.
• Prepare as appropriate and send the daily/monthly/ad-hoc Fund Reporting (Statement of Account/Investors’ Report).
• Provide accurate information to the Accounting/Company Secretarial team on Investors’ information.
• Update planning information (submit to Reporting Line).
• Flag client issues before they become a complaint.
• Investors Reporting (AIF) 
• Ensure protections of information assets of IQ-EQ India and to abide by the ISMS in 
place at IQ-EQ India. 
Key competencies for position and level 
• Customer focus
• Communicates effectively
• Plans and aligns
• Interpersonal savvy
• Action orientated
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), 
the role holder will be expected to demonstrate the following:
• Accuracy
• Attention to detail
• Collaboration
• Organisation
• Proactivity
• Relationship building
• Taking ownership

Qualifications

Education / professional qualifications

• Primarily a Postgraduate with a degree in Law or other professional qualifications like CS, Inter CS etc.

Background experience

• Minimum 2 years of experience in a similar, Fund Administration role 3

Technical

• An advanced knowledge of Laws and Regulations regarding AIF

Computer / program knowledge

• Advanced level of capability of the MS Office suite, Word & Excel
• A working knowledge of Investor Onboarding process/Tool

Company, product and market knowledge

• Basic accounting

Languages

• Fluent in English