Associate Field Engineer

Associate Field Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Summary/objective: We are seeking an enthusiastic and motivated Associate Cloud Engineer to join our Field Engineering team. In this role, you will provide technical support, assist with customer installations and configurations, and contribute to ongoing customer success. As a junior-level Cloud Engineer, you should have a basic understanding of server virtualization, public and private cloud concepts, scripting, automation, and orchestration. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in cloud engineering, automation, and customer service.

Essential functions:  

• Assist with post-sales installation and implementation of Morpheus for customers, ensuring their business requirements are met. 
• Engage with customers through various communication channels to provide technical guidance and troubleshoot Morpheus-related issues. 
• Gather technical and business requirements from customers and partners to understand their needs and align company deliverables accordingly. 
• Remain up-to-date on Morpheus and ecosystem technologies, adhering to company methods and procedures. 
• Provide third-level troubleshooting support, analyzing and resolving complex technical problems. 
• Support and contribute to the implementation of enterprise-scale solutions using emerging platforms and technologies. 
• Deliver excellent customer service, responding to customer cases promptly and effectively. 
• Communicate technical instructions to customers without direct access to their systems or networks. 
• Contribute to ad hoc advisory tasks, occasional QA input, and pre-sales proof-of-concept (POC) support. 
• Collaborate with cross-functional teams to ensure successful project outcomes and customer satisfaction.

Competency:  

• Foundational understanding of technical architectures that allows you to logically troubleshoot any environment 
• Understanding of core compute, storage, virtualization, and networking topology and devices 
• Experience in public cloud technologies such as AWS, Azure or GCP 

• Hands on experience with virtualization technologies, containers, configuration management, IaC and ITSM tools 
• Understanding of web application architectures
• Excellent verbal communication skills; comfortable giving presentations and speaking in front of an audience 
• Strong communication with users, sponsors and stakeholders to determine evolving needs 
• Exceptional ability to listen, assess and document information from client 
• Troubleshooting techniques for parsing and dissecting log files 

Preferred education and experience:  

• Basic programming fundamentals and experience with any or multiple: Ruby, Ansible, Python, Java, GoLang, Groovy, PHP, Git, Bash or PowerShell
• Windows Server and Linux Server Administration
• Systems or DevOps experience
• Configuration management and IaC experience
• University degree desirable
• Experience in a customer facing role including technical support, pre-sales or consulting 

#Unitedkingdom

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

TCP_02

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.