About the Role:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
As an Associate Director of Technical Product Management on the Fulfillment Execution Technology (FExT) team, you will lead a team of six TPMs across multiple fulfillment areas (Fresh, Frozen, Pharmacy, 1st and 2nd gen e-commerce). You’ll be instrumental in turning strategic goals into actionable solutions, helping transform how we fulfill customer orders. This role sits within the FExT organization, collaborating with Engineering, Process Integration, and Support teams to deliver flawless execution.
Your focus will be on translating strategic visions into actionable plans, establishing processes, and fostering the growth of your TPM team. You'll ensure strong communication between business partners and engineering, working to improve fulfillment speed and customer satisfaction. Your work will contribute directly to expanding Chewy’s offerings and growing our customer base.
Key Responsibilities:
- Data & Metrics Development: Lead data collection and KPI creation efforts to develop insights that drive business decisions. Use data to evaluate effectiveness, support a data-driven culture, and ensure initiatives are backed by quantitative insights.
- Team Leadership: Mentor a team of TPMs, supporting their professional growth and guiding them through impactful projects.
- Product Execution: Work with senior leadership to turn product vision into actionable plans. Set goals, prioritize tasks, and align efforts with the FExT team to meet business needs.
- Collaboration: Partner with engineering, data science, analytics, and business operations to build systems and features that enhance fulfillment speed, reliability, and scalability.
- Stakeholder Management: Bridge the gap between business needs and technical solutions, ensuring FExT technology supports overall business goals.
- Product Ownership Support: Help TPMs manage their backlogs effectively, prioritize tasks, balance resources, and stay aligned with business objectives.
Must-Have Qualifications:
- Strong data analysis skills with experience developing performance measures and critical metrics.
- 7+ years of experience in technical product management, including at least 2 years in a leadership role.
- Ability to gather requirements and design custom technical solutions for enterprise systems.
- Proven experience managing or mentoring TPMs.
- Experience developing standardized product management methodologies and processes.
- Excellent interpersonal skills and ability to influence across teams.
- Experience in complex environments like e-commerce or logistics.
Nice-to-Have Qualifications:
- Understanding of fulfillment or supply chain operations, particularly in e-commerce.
- Significant experience in analytical roles or working closely with highly analytical teams.
- Experience with WMS, WCS, automation technologies, and solution design.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
