Associate Customer Analyst

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeA career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.
The Associate Contract & Payment Analyst role will fit someone who is analytical, detail-oriented, organized, collaborative, and enjoys project work. You will work in a fast-paced Health Care Professional/Health Care Organization Services environment, interacting with different customer types across Medtronic. A key aspect to this role is the ability to bring cross-functional teams together, collaborating and aligning standard business practices that drive effective decisions and positive outcomes. This is a remote position based in Bogota.

Responsibilities may include the following and other duties may be assigned:

• Receive and process requests to create contract records, partnering with legal department for the creation of U.S. and International HCP consulting agreements and other contract needs
• Process invoices, check requests and other billing requirements
• Perform audits on incoming requests
• Communicate effectively to internal and external customers via phone, email and systems
• Maintain up-to-date departmental policies and procedures and perform various projects as assigned, gathering, collecting, recording, tracking and verifying data and information from multiple sources
• Design processes to enhance workflow, working individually or with a team in recommending action and managing projects to completion

Required Knowledge and Experience:

• Bachelor’s degree required
• Minimum of 2 years of relevant professional experience, with 1-2 years of experience working with contracts or in a contract-related role
• Previous customer service experience with reporting and analytics in the medical devices industry preferred
• Fluent in English
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
• Familiarity with SAP and the U.S. Sunshine Act

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here