Associate Community Manager (Singapore)

About us

ZAM Network is a multi-faceted company comprised of a full-service creative agency (ZAM) and a dedicated media division (Fanbyte). ZAM specializes in building engaged gaming communities and comprehensive solutions through its three core pillars of marketing, creative services and user research. Fanbyte operates one of the largest multiplayer-focused gaming networks in the world consisting of the #1 communities for World of Warcraft, Hearthstone and others.

Job description

We are looking for an Associate Community Manager to further grow ZAM’s Community Team and assist in the creation and implementation of Community Development and Management strategies for our global gaming clientele. The ideal candidate is someone that has a passion for video games, deep knowledge and love of the gaming industry and has a high level of attention to detail. The Associate Community Manager at ZAM will need to flex their project management skills, track and complete a variety of tasks for multiple projects, build strong relationships with our clients, manage other community team members, as well as grow and engage with online gaming communities.

Responsibilities

• Assist with and take ownership of a variety of gaming community development projects including strategy and operations.
• Coordinate communications with our clients, understand their goals and provide solutions.
• Provide reporting and accurate tracking of projects to clients and internal stakeholders, effectively communicating updates, risks and roadblocks.
• Build and optimize community platforms from the ground up including Discord, Subreddits, Forums, Twitch, Facebook Groups and more.
• Community moderation, volunteer management and recruitment across multiple platforms.
• Create and run community events to engage and grow online communities.
• Work with other internal departments including marketing and creative services to complete projects with a high level of quality.
• Monitor online community sentiment and provide constructive feedback on how to improve and maintain positive sentiment for our clients.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 4+ years of community management experience in an agency or gaming environment.
• 2+ years of experience managing a team or freelancers.
• Bachelor's degree or equivalent combination of experience and education required.
• Passionate gamer with experience in PC/console and mobile games - sports games experience is a plus.
• Self-motivated, independent, high attention to detail, process-oriented and adaptable when working across multiple clients and business units.
• Strong leadership and effective resource management skills.
• An open minded and problem-solving attitude with exceptional written and verbal communication skills.
• Experience launching at least one new product and/or facilitating the growth of a thriving community.
• Ability to work in a fast-paced environment, deal with ambiguity and cooperate effectively with our international clientele.
• Flexibility for irregular work hours to collaborate with our headquarters in Los Angeles as well as our international clients.
• Proficient with common online community platforms (Discord,Reddit, Wikis, Forums, Twitch etc.) as well as social media platforms (Twitter, Instagram, Tik Tok, Snapchat and Facebook).
• Experience working with project management and social media tools (eg. Sprout Social, Hootsuite, Asana, Trello etc.).

We offer great perks:

• Annual incentive opportunities.
• Comprehensive benefit package including fully paid medical and dental premiums for you and your family
• We work hard and play hard – generous annual PTOs and paid holidays.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on any protected category.