Associate Analyst, NOC

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana’s in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do. 

THIS IS A 100% ON-SITE POSITION 

We are hiring for 2nd shift is 4:00pm-1:00am or 3rd shift is 12:00am-9:00am

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you’ll be doing

• Monitor and analyze existing systems and services
• Perform runbook functions to resolve alerts within defined SLAs.
• Escalate alerts to designated on-call teams when NOC is unable to resolve.
• Maintain services once they are live by responding promptly to incidents.
• Measure and monitor availability, latency, and overall system health.
• Identify repeatable tasks performed by team members for automation, supporting constant ingestion of new work.
• Develop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc.
• Identify trends in system alerts and monitoring.
• Request improvements to systems and services for future performance improvements.
• Serve as Major Incident Commander as needed.
• Participate in critical bridge calls.
• Log all technical issues into the ticketing system with as much detail as possible.
• Identify when new runbooks are needed for new alerts.
• Participate in one of multiple shifts.

What you should have

• Basic skills with monitoring and alerting tools
• Basic skills with basic networking principles and protocols.
• Basic skills with Microsoft Windows Server and Desktop support.
• Basic skills administering Windows Active Directory.
• Basic skills with interpreting monitoring dashboards and reports.
• Calm under pressure, and able to drive issues to resolution
• Able to coordinate efforts across multiple teams
• Attention to detail
• Experience with ticketing systems (ServiceNow or Jira preferred).
• At least 3-4 years of experience supporting enterprise level (medium to large) environments with at least 1 of those in a Senior Service Desk role.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.