Associate, Account Management - Japanese Speaking - Tokyo/Hong Kong

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across eleven offices.

Job Description

Position Overview
We are seeking a Japanese-speaking Account Associate to join our Hong Kong Account Management team, focusing on expanding our client base in Japan. This new role is pivotal in enhancing client engagement through Third Bridge’s Connections and Forum offerings. You will build relationships with investment professionals, driving usage of our services and ensuring account retention and growth.

Key Responsibilities: 

• Support Account Managers on renewals and cross-sell opportunities 

• Identify and engage inactive or potentially users to increase utilization of Third Bridge services

• Reiterate the value proposition of Third Bridge’s services to drive usage and help embed our products in the daily workflows of end users

• Maintain constant dialogue with clients to understand their needs and gather feedback

• Provide training and demo sessions on Third Bridge’s services.

• Update team data and preferences in our systems for tailored content and service delivery 

• Collaborate with internal stakeholders to ensure prompt execution of client requests. 

• Attend meetings punctually and well-prepared.

• Address and/or triage inbound client questions and requests alongside the Account Manager. 

Qualifications

• Bachelor’s degree or above

• Full professional proficiency in Japanese and fluency in English; Mandarin proficiency is a plus.

• 1-3 years of account management experience and/or client support experience, or a strong interest in the field

• A client service-focused mindset

• Relationship-building experience, both over the phone and in person.

• Excellent organization, written and oral/presentation skills

• Collaborative approach in solving problems

• Highly motivated with a proven track record of achieving quota(s) 

• Experience applying industry and product knowledge in written and verbal client communications

• Familiar with financial institutional clients

• Strong time management skills with the ability to prioritize tasks effectively.

Additional Information

How will you be rewarded? 

• Vacation: 15 days (which increases to 20 days after 2 years of service)

• Learning: personal development allowance of JPY185,000+ per year, which can be used for any learning programs you feel would be beneficial for you

• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'

• Company Equipment: Apple Macbook, monthly Phone Allowance JPY 6,400 plus employee reimbursement for Commuting Allowance up to JPY 15,000/per month

• Health and wellbeing: Mental health service

• Rewards: get points through our colleague-to-colleague recognition program to spend on gift cards and more

• Social: social gatherings, snacks, social events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying for.