Associate 2

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Please enter the external job description here (remove this line)

Job description (heading) /  Description du poste (titre)

• Handles cashiering activities in all line of business (SLOCPI, SLGFI, SLAMCI & SLFPI) and Inquires at the counter. Ensures walk-in advisors, clients and shareholders receive timely, professional assistance and accurate information to retain their business and help generate new ones.

Preferred skills (heading) / Compétences particulières (titre)

• Preferably possess the client centric behavior to include the following:
• Technical Skills and operation management core capabilities
• Have the courage to act quickly on the best information available

• Being curious, seek to understand new ideas and build new skills and capabilities

• Focus on rapid delivery of top priorities and continually measure client impact

• Think and act like owners, through informed decisions and managed risks

• Thrive through change by knowing when to push, when to pivot and when to let go

Qualifications (heading) / Compétences (titre)

• Graduate of 4 years course

Responsibilities (heading) / Responsabilités (titre)

• Ensures walk-in agents, clients and shareholders receive timely, professional assistance and accurate information to retain their business and help generate new ones.
• Supports people leaders’ initiatives in allocating resources and managing the Client Service Centers’ performance to ensure service level targets and standards are always maintained.
• Supports, Observe, and fulfill the implementation of adequate control procedures to ensure correct processing of collections and disbursements.
• Supports, Observe, and fulfill the implementation of adequate control to ensure proper handling of check signer keys and adherence to the Check Signer Machine Guidelines.
• Supports, Observe, and fulfill the implementation of continuous work improvement projects and/or customer service initiatives, through implementation of new technology, new business practices, special projects, and business process reengineering.
• Assist and support the periodic reviews the organizational set-up and operations of the various financial stores/customer centers under him/her and makes recommendations to ensure overall responsiveness to changing business demands.
• Supports CSCs actions and initiative on hiring, training, and developing colleagues to meet manpower requirements and service standards.
• Supports and assists people leaders on managing employee morale and maintains a cohesive working environment given multi-cultural and geographically dispersed teams through the implementation of various reward, recognition, and stress management programs.
• Effectively partners with Sales Channel Managers in the administration of day-to-day financial store/ISO operations.
• Supports and escalate the review of more complex or sensitive cases and resolves escalated customer situations within authorized limits.
• Supports the preparation, monitoring, and the control of annual budget and the submission of required reports.
• Maintains the standard Look and Feel at the Client Service Center.

Job Category:

Customer Service / Operations

Posting End Date:

30/12/2025