Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Residency Requirements:
Not subject to residency requirements.
Job Summary
Performs clerical work in a Customer Service Department. Assists project designers in routine field work and answers general customer inquiries.
Average hours are anticipated to be 32 hours per week and depending on business needs may regularly be up to 40 hours. The position will work 5 days per week, Monday through Friday.
What you will do
- Answers customer inquiries regarding construction status and requirements.
- Coordinates customer construction requests through engineering, construction, and customer billings.
- As directed, performs customer contact and design work for "simple services" which generally do not require a site visit.
- Obtains information from engineering prints and sketches and enters design data.
- Obtains information and inputs construction requests. Assists in prioritizing and scheduling.
- As directed, assembles work orders and sketches from field notes, assists with staking, measuring and other similar and related field work, and installs location number tags.
- Compiles statistical information and prepares summaries and reports from records and accumulated data such as underground statistics, inactive gas services, gas contractor billings, line clearance records and billings, accident reports, non-commodity design and construction.
- Prepares and processes various documents and forms associated with the engineering, accounting, and operating departments as necessary.
- Maintains records and files and performs data entry pertaining to gas and electric work orders, inactive gas services, gas service record cards, leak valve records (LVR) and other related information systems, customer billing, Digger's Hotline, and others as necessary.
- Maintains local copies of electric area maps, switch diagrams, gas area maps, gas key maps, and street light maps.
- Performs other duties which are similar, related or incidental to this position.
- High School diploma or GED
Required Experience
- 1 year of technical training beyond high school or 3 years of company engineering/operating experience
Other Requirements
- Must possess a valid driver’s license.
Knowledge, Skills, and Abilities
- Demonstrated skill and accuracy in computations and record keeping
- Familiarity with drafting.
- Demonstrated ability and skills to handle customer contacts in a manner that encourages positive customer relations
- Effective written and verbal communication skills.
- Familiarity and demonstrated ability to work with computer systems.
- Ability to work effectively in a culturally diverse work group.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Pay Range:
$29.78 - $37.65
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].
Top Skills
What We Do
Alliant Energy Corporation (NASDAQ: LNT) is an energy holding company with more than 4,000 employees. Our top priority is providing nearly 953,000 homes, farms, and businesses in Iowa and Wisconsin with safe, reliable energy and power in a variety of sustainable forms. Honored in Newsweek’s 2021 list of America’s Most Responsible Companies.
Our corporate headquarters are located in Madison, Wisconsin. Additional general offices are located in Cedar Rapids and Dubuque, Iowa. We provide inclusive work environments, and are proud to be an Equal Opportunity Employer. We recognize and respect diversity. We appreciate the differences and perspectives a diverse culture brings to the work environment, the company and our customers.
Alliant Energy is a responsible corporate citizen. We are careful stewards of the environment, we support the communities in which we do business and we aggressively pursue emerging technology and safe, sustainable methods of energy production.
