Assistant Manager of Private Client Claims

As an Assistant Manager of Private Client, you must coach, lead, engage and motivate a team of claim adjusters to ensure quality performance, development, policy adherence, cost containment, compliance to state regulations, and excellent customer service. This role may include management of adjusters handling private client policies, commercial losses and property damage litigation. Additionally, this role may handle complex files of their own or take over files to resolve.  This position requires review of Reservation of Rights and Coverage Denial letters. The leader in this position will flex to support other Assistant Managers as needed.

Ready to get in the driver’s seat? Join us!

What you’ll do

• Employee development and engagement
• Performance management
• Assist adjusters with daily questions, claim file management, client correspondence, and escalated calls
• Drafts responses to Department of Insurance Complaints
• Review complex coverage claims
• Review and approves Reservation of Rights Letters
• Review and approves Coverage denials
• Review and approves Large Loss Reports
• Monitor and adjust adjuster workloads
• Perform file audits at check approval and phone observations as needed
• Provide constant coaching via feedback and development opportunities
• Complete performance reviews for adjusters
• Review and approve reserve/payment requests over adjuster authority levels
• Conduct staff meetings
• Monitor and report out on team and department key performance metrics
• Lead or assist with department initiatives and special projects
• Interview, hire, and train new adjusters
• Work autonomously & as a team

• Determines settlement value and negotiates proper settlement of claims within authority.  Provides recommendations for settlement and disposition of claims exceeding authority level. 
• Controls expenses and expense reserves on storage, towing, appraisals, vendors, or legal counsel
• Handle presentations and interactions with other areas of the business, including Private Client, Underwriting, Commercial, Compliance and Legal
• Effectively address escalations, complaints or questions involving all stakeholders while providing excellent customer service.

This Job Is Responsible for Producing the Following Results:

• Maintaining stellar customer service tracked through NPS
• Handling, or coaching others to handle, claims for multiple lines of the business including but not limited to, Classic Auto, Marine, and Specialty products
• Meets or exceeds individual goals to help the department reach its targets
• Making appropriate coverage and/or settlement decisions
• Consistently produces quality work product
• Completing thorough investigations to determine coverage, liability, and settlement
• Analyzes facts to justify the assistance of SIU, O&C’s or legal counsel
• Manages expenses
• Pursues recovery as applicable
• Fueling engagement within the team and department

This might describe you

• Must be detail oriented and show a high level of accuracy
• Excellent verbal and written communication skills
• Knowledgeable in insurance products and expertise
• Exercise decisiveness and execution within their authority
• Must have ability to work individually and as a team
• Ability to maintain confidential information
• Strong problem-solving skills
• Strong time management and organizational ability
• Must possess a keen interest in self-development
• Needs to be reliable, accountable, and trustworthy
• Must be able to motivate and lead others
• Demonstrate proficiencies with computer software & multitasking
• Must be able to work varied hours as needed
• Must maintain impeccable attendance
• Must be licensed and bondable
• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable

Authority/Accountability Level:

This role is vital for developing adjusters, inspiring their team, and maintaining high engagement in a fast-paced environment while achieving targets for:

• Overall file handling and quality
• Quality customer service through phone call auditing and coaching
• Closing Ratio
• Same day contact
• Audit scores
• NPS results
• Team morale & engagement
• Letter writing & complaint resolution
• Team growth and experience

Other things to note

This position is open to U.S. remote work.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

#LI-Remote  

EEO/AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!