Assistant Manager Key Account Services

Title : Assistant Manager Key Account Services
Department : Client Services 
Location : Kronberg - Germany 
Reports To : Team Lead Key Account Services 

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? 
By working together - and supporting each other - all over the world. So, join our Client Service Key Account Services team and feel like you’re part of something bigger.

About your team :

The German Client Services department is part of global Personal Investing and Advisory Client Services structure. Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care. The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our clients and advisers with help, expertise and guidance 
on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction for our employees helping to retain great talent within the organisation. 

About your role :

You make the difference for our partners to do business with us. As Assistant Manager Key Account Service, you are one of the main contacts for the ongoing support of our Pools and Premiumpartner and developing a good business relationship. You are responsible for supporting our Premiumpartner and Pools in all requests of daily business and making it as easy as possible to do business with us. This includes trainings by telephone, video etc. for all partner. You are accountable for always keeping the interests of our partner in mind, representing them within the company and designing processes in a user-friendly and effective manner. Your role also includes support at trade fairs, such as the Fondskongress, and specialist support for projects.

About you :

• You have completed a commercial training or studies with corresponding professional experience in the banking environment or financial services sector as well as initial experience in sales or sales orientation/affinity. 
• Enjoy dealing with people and working in a team. 
• Accountability is a self-evident fact for you and you have a strong service orientation and the ability to build customer relationships. 
• You are high flexible and enjoy new challenges and experiences.
• You speak German at native or close native level.
• You speak fluent English

Feel rewarded :

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. 
And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. 
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Please note we are committed to providing equal opportunities to all candidates, regardless of background, sexual orientation, religion or identity. We value diversity and strive to create an inclusive environment where every individual can thrive and contribute with their unique skills.