Assistant Manager, Deliveries

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Team

You will be under the Deliveries Team which covers strategy and operations. We analyze and collaborate partners to improve the Grab experience of our delivery-partners, merchants and eaters.

Get to know the Role

You will develop category strategies to increase growth and profitability. You will manage product assortments, pricing, and promotions to ensure that GrabMart offers a compelling product range.

You will report directly to the Manager, Deliveries. You will be based onsite at our Exquadra Tower, Ortigas office.

The Critical Tasks You Will Perform

• GrabExpress Strategy: You will be for developing and implementing strategy for GrabExpress. You will collaborate cross-functionally to ensure alignment with overall company goals and drive initiatives to improve business metrics.
• GrabSupport Projects:You will act as the main point of contact for the GrabSupport team projects. You will provide inputs on policies and process improvements, support handling of escalations, review metrics and impact, and collaborate with various teams to ensure seamless support.
• Consumer App Product & Operations: You will serve as the main point of contact for new product launches on the Grab Consumer app. You will coordinate with local and regional teams to manage product rollouts, review product impact, and provides expert guidance on app capabilities and limitations.

Qualifications

What Essential Skills You Will Need

• You have a bachelor's degree with 3 or more years of experience in Strategy, Operations, Project Management, or Management Consulting
• You have analytical skills with the ability to interpret complex data and translate insights into applicable strategies
• You have 3 or more years of experience using Excel / Google Sheets (can maintain complex spreadsheets)
• You have experience using SQL or Python

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.